Ideas
Product updates
Events
Academy

Home
Discussions
Developers
Developer Q&A

Developer Q&A

Ask technical questions about the Front Platform

167 Topics
276 Replies

When you subscribe we will email you when there is a new topic in this category

167 Topics

Recently active

Most replies Most views Newest first

Front DeveloperFronteer

asked in Developer Q&A

Get analytics on messages per rep / teammate via API

We would like to extract some Front data and combine it with system data to get a more holistic view of workloads per rep. This data will ultimately be stored in our data warehouse to be combined with other datasets. What is the best way to get:Total Messages (By Rep, Timeframe, account) Number of messages to resolve

Front DeveloperFronteer

asked in Developer Q&A

Front conversation IDs

We are improving our integration with Front and will store a reference to Front's conversation ID. Are Front's conversation IDs unique over multiple Front accounts or are they unique on a per-account basis? In more detail, if we have 2 Front accounts, Accounts and AccountB, is it possible that both accounts have a conversation with the same ID (for example cnv_123456?

Front DeveloperFronteer

asked in Developer Q&A

API Create conversation with attachments

HelloI am trying to create a conversation with an attachment via API Create conversation (frontapp.com)Currently, I am receiving new messages but without attachments. My code looks like this:$headers=@{}$headers.Add("Accept", "application/json")$headers.Add("Content-Type", "application/json")$headers.Add("Authorization", "Bearer [my code]")$response = Invoke-WebRequest -Uri 'https://api2.frontapp.com/channels/cha_XXX/messages' -Method POST -Headers $headers -ContentType 'application/json' -Body '{"to":["securitydesk@example.com"],"options":{"archive":false},"attachments":["data:text/plain;name=test.txt;base64,aBcDeF=="],"body":"test"}'

Front DeveloperFronteer

asked in Developer Q&A

Can link names be searchable in conversations?

Can Link Names be searchable in front, or at the very least is it possible to create a rule to insert Link names (the ones made in the add tag section) into the conversation to make it searchable. We use a ticketing system and we create a links with the ticket number to link back to that specific ticket in our system, but we have no way of searching conversations for the ticket number. There might already be a workaround here that I'm unaware of but there don't seem to be many ways to incorporate the link names in custom rules.

Front DeveloperFronteer

asked in Developer Q&A

How to best get message analytics into an external system

We’re looking to get the Front data into SQL so we can incorporate into our current internal productivity and profitability dashboards. We would use the email metrics (received/sent) to help improve our visibility into the reporting of productivity of reps and then the tagging of clients to identify the amount of work a client requires which helps calculate overall profitability of our relationship.Any suggestions for how to do this?

Front DeveloperFronteer

asked in Developer Q&A

Invalid data for multipart attachments / arrays

We are trying to attach 25 attachment to https://api2.frontapp.com/channels/cha_123/messages and get a 400 response. When we attach less (21 of the 25 attachments) everything goes through fine.

Front DeveloperFronteer

asked in Developer Q&A

Assistance with creating a draft with attachments in C#

We are trying use the API to create a draft email with attachments, then a pop up for our users to modify the draft body and send the message. We are trying to integrate this into our TMS and keep having issues with posting a multipart-form in C# that would get this to function correctly. Can you please assist with an example or suggestions? We have reviewed the API guide as well as: https://gist.github.com/hdornier/e04d04921032e98271f46ff8a539a4cb, but have not been successful yet.

Front DeveloperFronteer

asked in Developer Q&A

Differentiating between teams and team inboxes from an Event message?

How do we tell what are the Teams and Team Inboxes related to an incoming email Event message? Or for a conversation? From the examples, I guess the inboxes part would be it and the is_private boolean would be false for Team Inboxes?

Front DeveloperFronteer

asked in Developer Q&A

Importing Messages into a Custom Channel with thread_refs

Hi, I'm looking to figure out how to import an outbound message created by our automation into our custom channel for viewing in Front. I currently have this api call: await axios.post( 'https://api2.frontapp.com/inboxes/inb_xxx/imported_messages', { body_format: 'markdown', body: 'test', subject: `Test Chat with ${to.first_name} (${to.type === UserType.Owner ? 'Owner' : 'Renter'})`, sender: { name: 'Test Operator', handle: 'test_operator', }, to: [ `test_user_id:${to.id}`, ], metadata: { thread_ref: `support_chat_user_id:${to.id}`, is_inbound: false, should_skip_rules: false, }, external_id: `test_message_id:1234`, created_at: Date.now() / 1000, type: 'custom', }, { headers: { Accept: 'application/json', 'Content-Type': 'application/json', Authorization: 'Bearer ' + frontappApiKey, }

Front DeveloperFronteer

asked in Developer Q&A

SDK - openUrlInPopup

Quick question / clarification. What value are do you expect in the property "url" for "openUrlInPopup"? Could you give an example? Thank you

Front DeveloperFronteer

asked in Developer Q&A

Query contacts by handle

I'd like to find a more efficient way to look up a specific contact in front when I don't have the contact id or the conversation id. Ideally I could query the contacts by the phone number but I can't find a way to do that without paginating through all the contacts. Am I missing something or is this intentional?

Front DeveloperFronteer

asked in Developer Q&A

How to update a contact's phone number

Hope you’re good. Please can you advise how I can change a phone number via the API? I have been able to change all the other fields with the below JSON example but phone doesn’t seem to work. Example JSON body:{ "name": "Dale Cooper", "phone": 5125555555, "custom_fields" : { "ContactID": 12345, "AccountNumber": "P1234", "CustomerGrade": "CC2", "EnhancedGrade": " ", "BranchName": "Acme Services", "County": "Leicestershire", "OuterPostcode": "LE" }} Also tried this separately within the contact object: { "handles": [ { "source": "phone", "handle": "5125555555" } ]} Thanks

Front DeveloperFronteer

asked in Developer Q&A

List Events q parameter

Can you please provide some examples of working list events queries using the q parameter. I am particularly interested in making use of the types filter. https://api2.frontapp.com/events?q=<help> All my attempts at using that parameter have either returned an error or had no effect and I was unable to find any examples in the documentation.

Front DeveloperFronteer

asked in Developer Q&A

Team Member ID

Our team leverages Zapier for a number of automations. One of the fields that we utilize is the Assignee field. This requires that we input a User ID (for example, the teammate ID’s in the form of tea_XXX) to assign the conversation to a team member. While I am able to find this ID within Zapier, it can be rather cumbersome to search for each user individually.Question:Where can I find the User ID for each of my teammates (or myself) within Front?Thank you in advance

Front DeveloperFronteer

asked in Developer Q&A

Detecting inboxes and identifying the owner

We are writing an app that processes message body and attachments in an inbox. As you know, an inbox can have multiple channels. When a rule files on arrival of a new message in the inbox and Front sends a notification to our webhook, we want to be able to identify which inbox this message is from and whether that inbox has a subscription with us. One way that we thought we could identify inboxes was using the Inbox Id that is in the JSON payload. To use this, we’d need the user to provide the identifier (id) of the inboxes that they want to be supported to the app. I am wondering whether the Inbox ID is accessible somewhere in the Front Admin UI we cannot find the client admin users can find them and enter them into a configuration page on the app side (we could not find them in an initial look)? If this is not the best way to identify inboxes and inbox owners, based on the message payload that Front sends, do you have any alternative suggestions?

Front DeveloperFronteer

asked in Developer Q&A

Problems showing the Chat JS widget

Hi, We're using the JS Chat Widget API. I found an issue when using the `show` command. If the 'show' command is run too soon after the 'init' command, it has no effect. Delaying the 'show' command by using setTimeout seems to work around the problem. Is this a bug? There doesn't appear to be a way to tell if the chat is ready to be shown or not. Thanks for your help

Front DeveloperFronteer

asked in Developer Q&A

Forwarding email via API

Hi guys,How can I forward an email using the Front API? I don't see a method for that, although the Forward button exists in UI.Any suggestions?

Front DeveloperFronteer

asked in Developer Q&A

Get Channels API filtering - Locate inbox ID for a contact

Our use case is that we want to automate the process of adding a new Twilio phone number to an existing inbox. So that the agent can continue to receive sms responses from both numbers (old plus new one). Since each inbox was created manually on the Front website, we can't locate the inbox id for a specific agent. Want to know if the Front team can support filtering on the Get channels endpoint?

Front DeveloperFronteer

asked in Developer Q&A

Chat icon is not showing

We were showing front chat app icon on FE to communicate with our support team, everything was working fine from the past years, recently the icon is not showing anymore, We have initialised FCSP token and frontChat too. But we don't know how suddenly this stops working.Is there any expiry date in token?Or is there any change is script to integrate front chat?<script src="https://chat-assets.frontapp.com/v1/chat.bundle.js"></script><script> window.FCSP = 'xxx';</script>

Front DeveloperFronteer

asked in Developer Q&A

Question about creating a conversation for existing an contact and retrieving the conversation ID

The way we are currently using Front is we create contacts beforehand using https://dev.frontapp.com/reference/post_contacts and then use https://dev.frontapp.com/reference/post_channels-channel-id-incoming-messages to create a conversation for them with one of our agents. This endpoint works for us because we can pass contact_id in the sender object but the problem is it does not return the conversation_id that we need for sending further messages within this conversation. Instead we are getting back the message_id only and have to query for the message entity to get the conversation_id from it. This makes our flow inefficient. Another way to create conversation is https://dev.frontapp.com/reference/post_channels-channel-id-messages and it does return the conversation_id but it does not accept contact_id param to create conversation for existing contact. Ideally we want to be able to create conversation for existing contact_id and receive back the conversation_id in the same request.

Front DeveloperFronteer

asked in Developer Q&A

Webhook loading times

My webhook loading time is around 5.3 sec but it works for "inbound" message events and you recommended loading time below 5 sec so for manual move do we have different webhook loading time and what do you recommend

Front DeveloperFronteer

asked in Developer Q&A

Events payloads for rules

What are the differences in events payloads for “move” events between rules and manual user actions?

Front DeveloperFronteer

asked in Developer Q&A

Last message user was on - Front plugin

Can we find which inbox/mailbox/folder the user is in at any given time via the Plugin SDK?This is then used so that when the user later returns to the inbox we can return them to the last message they were on in that particular mailbox.

Front DeveloperFronteer

asked in Developer Q&A

Front Events Download Question

We are currently after a historical backload of our Front's event stream prior to 14-06-2022.I've looked at the get_events API and tried fetching events from it but:No matter how we specify the start/end timestamp parameter the API will return the event starting from the current time It only emits 15 events per fetch.Please let me know

Front DeveloperFronteer

asked in Developer Q&A

List or search for conversations with status = assigned

Using the API, I would like to list all the conversations with status = "assigned" as described here:https://dev.frontapp.com/reference/list-conversations I'm not sure how the endpoint should look like. Can you please send me the endpoint with the query params? Thanks

1
...
3
4
5
6
7

Page 6 / 7

Badge winners

justinhas earned the badge Smarty Pants
justinhas earned the badge Conversationalist
justinhas earned the badge Savvy Hero
Maxime Haudeberthas earned the badge Icebreaker
Lukehas earned the badge Icebreaker

Show all badges

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Use your Front credentials

Log in with Front

or

Username *

E-mail address *

First Name *

Last Name

(Private)

Only you and moderators can see this information

*

Job Title *

Company *

User Type (select all that apply) *

Team

Password *

I have reviewed and accept the Front Community Terms and Conditions and the Front Privacy Notice.

I certify that I am not a bug bounty hunter and will not engage in any sort of penetration testing. I understand that creating a community account as a bug bounty hunter forfeits my right to receive bounties, and opens me to legal, financial, and criminal prosecution.

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Use your Front credentials

Log in with Front

or

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK