Developer Q&A

I’m currently using the custom channel API to send messages into a channel. When replies are made, we get a call on the outbound endpoint. I would like further clarification on what the recipients array is supposed to represent in the payload of that outbound call. It looks like there can be two recipients, with roles “from” and “to”. If I want the user handle of the original message that started the conversation, is it reliable to pull the recipient with role = “to”? Or is that meant to represent something else? Thanks!Kevin 

Good morning,When using front’s chat widget, the size of the close button is very small making it difficult to close when on mobile. This is particularly bad because if you miss the `x` button it opens up front chat.Is it possible to change the size, maybe by passing an option to `window.FrontChat("init", { … }` or by styling with css? Thanks,Scott attached below - a screenshot of the small `x`: 

If we’re using api tokens, what’s the preferred way to handle different environments like staging and production? I would want to ideally create separate tokens based on what data they can access, but it looks like access control is not that granular. If I create a token with “shared resources” access, it basically gives access to everything that is shared. Should we be creating a different workspace instead?

Hello, I want to download a message (email) as msg file-type via Core API. It’s possible?

Hi! I have a few questions/comments: Is there a way to export Front contacts just from individual Lists or Accounts, rather than the entire contact list only?  Can Front’s AI suggest changes to contact details, such as:When the contact name format is "Last name, First name" and switch them around Suggest the job title in a signature as their description Suggest the phone number in a signature as phone (and allow extensions)From Front’s API, getting contact details returns "handles" which is a list of all emails and phone numbers in one field. It would be great to get emails and phone numbers separately—even better if there was a "primary" email address.Thanks for the help! 

We want to use channels to support facilitating messaging in our app. At first, it looks like custom channels could work pretty well. The only issue is that when a message is first created by the “Receive custom messages” endpoint, we can’t immediately follow up with a query to get the message and conversation id because the message creation is apparently asynchronous. That would make our implementation more complex because we would have to retain the body of the message on our side in order to play back what was sent by the user while we wait for the message to completely flow through Front’s system. Would this be any different if we used application channels instead of custom channels- is the message creation also async when using the “Sync inbound message” API? Thanks!

Is there an API endpoint that would allow me to create a new draft?

Hey,We tried setting up a standard email address in Front and when we tried to authenticate using Gmail account. We Receive the following Error.Despite the fact that in google admin console. - Front is added as a trusted app. The error exists. Please do help.

Can Forms Created in Gravity Forms be used with Front’s Forms Channel?  We’re in the process of updating our website.  We currently use Gravity Forms to build forms and collect contact and quote requests.  “Ideally,” we would like to continue to use Gravity Forms, with Front’s “Form Inbox” functionality.  Is it possible to use Gravity Forms with Front’s Forms Channel?Related:  I was surprised neither Gravity Forms nor any other Web Forms solution was present in Front’s Integrations Directory.

I’ve added a custom Account field. But it has no value. How do I actually set the value? I can’t find this anywhere, and the documentation says nothing about it.I was under the impression a custom field for the Account itself allows you to set a global field value that can be added into signatures, for example.

Hey, we’re trying to integrate our analytics platform using OAuth.We’ve created an app and copied correctly the client_id, added the redirect urls in the Oauth page as specified and followed the docs but in the Request authorization step we get: “403: Unauthorized client”What is the meaning of this response, please?

I’m trying to send a SMS message on a Twilio channel using the API and Postman with a contact card / vcard and it doesn’t appear to play well with attachment files. Or maybe something is missing in the documentation.I get a success response, and the sms comes through with the attachment, however the attachment doesn’t use the name or the file type so the user can’t just tap the attachment to add to contacts.It does show up correctly in the Front UI.From API Response:"attachments": [ { "id": "fil_231iuypv", "url": "https://equipmentshare-com.api.frontapp.com/download/fil_231iuypv", "filename": "vcard.vcf", "content_type": "text/x-vcard", "size": 2238, "metadata": {

Hi all, How are linked conversations represented in the API? Specifically about talking the new feature from this past November:  There’s a notion of Links in the API, and an ability to connect them to conversations, but that seems to be primarily for external links. Are linked conversations treated as Links in this way, just that they’re internal ones? Would they have a guaranteed/stable “type” field? Or are they accessible/editable in some other way? Thanks!

Front does not support a development sandbox, so we setup a separate Front instance to build our app integration. We are hitting the 2 channel limit on the free plan, so we are not able to test all 3 channels that we support: chat, SMS, and email. Is there a way to get our staging instance upgraded at no cost? Or is there some other way to configure our paid Front instance for use in a staging/development environment?

Hey everyone, I am in need of some assistance.I am currently working on a feature where once an email is sent, we want to assign a specific user to the conversation and also immediately snooze.The good thing, is that both assignment and snoozing works just fine, but… for some weird reason, the newly snoozed email stays in the ‘Open’ tab of my inbox rather than moving into ‘Snoozed’.  When I scroll to the bottom of the conversation, I can also see an orange notification bubble which does confirm that it has been snoozed ⬇️ Is anyone able to help me with this?Kind Regards,Gabor

Hello everyone, In this thread it states that it is not possible to reply to WhatsApp threads with a mimicked template body:  I was wondering what happens in the following scenarios:   a. If I have pre-approved templates for WhatsApp that I can trigger from the UI. Is there a way to trigger them from the API ?   b. If yes, is there a way to reply with one these templates as a follow up to the users answer through the API ? Thank you for your time. - George  

Hi - As of now, we have a Customer Account plugin (which pulls all the info from our database) which can be accessed via the Side Panel but we’re finding we consistently need to navigate further into the Customer Account in order to action a very common request from our Customers. I would like to know if Front is able to accommodate a custom dashboard plugin that displays the necessary tools to action these very common requests from our Customers. Thank you.

We have an app added to Front, and many Front clients can install and start using it. I have set up Application Webhooks for this app. For the app to function properly, our clients need to contact us to set up a corresponding account in our system. As part of the setup process, the user would authorize us through the OAuth flow. When we publish the app, we have a concern that a random user might install the app and, because the app has webhooks enabled, we may start receiving events. In the Front documentation, we have seen the following section in the Webhooks chapter:“OAuth is required for published appsIf your webhook is part of an app that you are publishing on our App Store, you must add OAuth to the app so that customers can authorize that Front events be sent to your webhook from their instance.” We want to make sure we understand correctly that only those instances which have authorized

Hey team, How can I use front API to reply to emails using templates which I created in Front ?

Hey my goal is to save the attachment in the inbound message and save it in my google drive.When I am using the link “https://api2.frontapp.com/download/fil_2lrutl53”, it’s giving error: {"_error":{"status":401,"title":"Unauthenticated","message":"JSON Web Token error"}}To solve this I am using this API endpoint:https://dev.frontapp.com/reference/download-attachment I am getting below response:  Is there anything I am doing incorrectly. Also if there is any other alternate approach to achieve my goal please do let me know. Thanks

I am encountering an issue while testing Webhook integration. Despite following the related documentation, I am unable to successfully create a webhook.To facilitate local testing, I am using ngrok. I have set up a path to receive payloads from the webhook and configured it to return the x_front_challenge, 200, {"Content-Type": "text/plain"} as suggested in the documentation. However, I still receive a "Webhook verification failed" error.Here is the relevant portion of my code:I am not encountering any errors within the function itself, so I suspect the issue may be related to the return statement. Any assistance in resolving this would be greatly appreciated.(I am working on Odoo/Python btw)Thank you. 

Hello there, I’m not sure if the exposed API has a route that triggers the typing indicator animation seen when typing a messaging in the Chat UI. I’ve seen requests made to `precog/continue/message` that trigger the rendering of the indicator, but I’m not 100% sure. Would love to know if anyone has run into this and how you’ve worked around it. Thanks!

Hello there!Is there any other solution, except for Rules, to update contact custom fields after Form* submission? I need to pass the form’s Extra Fields values to a contact. * - https://help.front.com/en/articles/2024  

When we get a new email with an account we have never seen before and then create the account using the API, why are the contacts not automatically added to this account? We thought that front would sync these automatically based on the email domain? I can see that the account is created and when I select “New Account” I can see the account we created via the API but the contact is not synced. Then in other cases it sometimes works...

Trying to upsert a front account using the sdk. Its (like most of the API I have to say extremely cumbersome). This is my code snippet: async function upsertFrontAccount(validatedAddress: any): Promise<any> {try {return await sdk.createAccount({name: validatedAddress.company || "Unknown Company",domains: [validatedAddress.emailDomain],custom_fields: {Adresse: validatedAddress.address,PLZ: validatedAddress.zip,Stadt: validatedAddress.city,Land: validatedAddress.country || "Germany",Umsatzsteuernummer: validatedAddress.vatId,Website: validatedAddress.url,},});} catch (error) {console.log("ERROR ON UPDATE", error.res);if (error.status === 409) {