Skip to main content

Developer Q&A

Ask technical questions about the Front Platform

  • 338 Topics
  • 738 Replies
338 Topics
guillaume
guillaumeHelper
asked in Developer Q&A
Rule that trigger when email attachment is too heavy

I want to create rule that trigger when there is a failure to deliver an email. One of those case is when we send an email with attachment heavier than 20Mo.I created those rules, but they don’t trigger when I send an email with an attachment heavier than 20Mo. Any idea why?  

373
JohnW
sharad52
sharad52Conversationalist
asked in Developer Q&A
Custom channel denied (couldn't authorize channel)

Hi,I have created custom channel to route my all call/voicemail/Notes logs from my application (integration application) to front.While setting up channel i got following error and couldn’t even reauthorize(not clickable)Anyone can help me here. 

511
R
sharad52
sharad52Conversationalist
asked in Developer Q&A
PhoneCall and voicemail data logging in Front using API

hello community,      I have been gone through all possible ways to create call and voicemail logging in front but couldn’t find relevant way, In conversation i couldn’t find comment object. For Other api i couldn’t log my entire data.Is there anyone who can guide me through ? i want to synchronization all the calls and voicemails log to the existing number in front.

1512
sharad52
sofian
sofianConversationalist
asked in Developer Q&A
Looking for a front expert to set up our front app

Hello we’ve just started using front and we don’t have the time to figure out what we don’t know what we don’t know. Is there a partner directory or anyone who’s doing consulting paid consulting?We’re an IT business and have no issues spending cash on software implementation but Front doesn’t seem to be offering this service. Please help it’s a fantastic tool I’m sure but oh boy it takes a while to figure things out!

1475
Javier - Developer Relations
support.tai-software
support.tai-softwareConversationalist
asked in Developer Q&A
Updating Messages/Conversations

We’ve recently implemented an incoming message webhook. We’re able to authenticate and consume the messages with no issues. One thing we’d like our application to do is to update the message (or conversation) in Front so that it appears to have been read, archived, or deleted based on the users settings in our application. We’re currently attempting to do this using the “Update Conversation” endpoint. Here is an example.url: “"https://api2.frontapp.com/conversations/cnv_19jthp3g"body: {"assignee_id":"tea_6a2to","status":"archived"} We’ve also tried this using a body like this:{"assignee_id":"tea_6a2to","inbox_id":"inb_ak1l8","status":"archived","tag_ids":[],"custom_fields":[]} We are using PATCH and getting a response of 204 -  NoContent but we are not seeing any changes to the message or conversation in Front. We’re hoping for some direction on what we may be doing wrong. Is there a better approach to updating the message directly instead of the conversation or are we missing some oth

892
support.tai-software
sharad52
sharad52Conversationalist
asked in Developer Q&A
Getting Author_id using api call.

Greetings community, After scrutinizing the each Front Apis in dev documentation, i wonder how to get front user email. As i didn’t found any relevant way to fetch this. Also ho can i get author_id using the OAuth token (access_token)?

1181
jason
mattmiller
mattmillerConversationalist
asked in Developer Q&A
How to understand created_at vs. waiting_since

Hi folks,I’m new to the Front API and am trying to understand how to use the two conversation date fields created_at and waiting_since. I recently pulled a conversation from Front in which there are four messages sent between 16:53:05 and 17:04:14 on March 28, 2022. As expected, waiting_since is equal to 1648487054, i.e., Mon Mar 28 2022 17:04:14 GMT+0000, which does correspond to the “oldest unreplied message”. But created_at has the value of 1706893362.369 – Fri Feb 02 2024 17:02:42 GMT+0000. That doesn’t make sense to me. Am I missing something? Is there a field that stores the true created_at value, or do we just need to pull the timestamp of the first message? Cheers,Matt

1058
mattmiller
sbeitel
sbeitelRookie
asked in Developer Q&A
File Download from Front Plugin

Hi all!We’ve built a sidebar plugin that serves up relevant information to our users about the email that they’re viewing.One of the things we’d like to do is allow them to download documents related to the email.We have an API that we’re reaching out to that returns the file in base-64. We’ve been unable to serve the file up to the user to download as the iframe the plugin is in doesn’t allow popups or downloads.We’ve considered temporarily saving the file to blob storage and then using the openUrl function to access it but that seems like an expensive solution.Any insight would be appreciated!

1771
E
jamesai
jamesaiConversationalist
asked in Developer Q&A
FrontApp LiveChat integration in android - Webview not get hide as per guide

Hello Front Support. Can anybody answer my Questionhttps://stackoverflow.com/questions/78108047/frontapp-livechat-integration-in-android-webview-not-get-hide-as-per-guide

1634
E
hector_rojo
hector_rojoConversationalist
asked in Developer Q&A
smpt conn error when creating a message

Hi, when creating a message, sometimes the error type: smpt_conn_error is returned. How can I solve this problem? Is it maybe something we can fix in Inbox settings?

223
R
pete
peteRookie
asked in Developer Q&A
Reduce the amount of spurious warnings from Front Chat

I installed Front Chat on my website today, which is great so far, except that it’s exceptionally noisy in the developer console. It announces itself, it announces it’s using something called bugsnap, it spews out a load of SameSite and Partitioned cookie warnings, a few debugging messages from Ably, tells me about “frontChatChannelToken”.All of this makes real warnings a lot harder to see. What’s going on here? Can I switch off the non-cookie debug messages at all? Is there a “I’m in Production, WTF” flag I can switch on?

311
R
support.tai-software
support.tai-softwareConversationalist
asked in Developer Q&A
Webhook Processing Questions

Hello, We have an active integration for pushing messages into Front and we are trying to wrap up a webhook to receive incoming messages from Front. We have a few questions. 1. The Authorization.Id that is coming through in the request doesn't mean anything to us at the moment. It’s not clear how this is created or where it comes from. We did see; however, that the Payload.Conversation.Assignee.Id is the same value we are already storing on our side when setting up the Integration to send messages. This looks like an easy way for us to identify who the message is for. Will this value always be populated when we're getting messages in the webhook or is it possible to get a message without an Assignee? 2. The attachment object in the payload does not contain any byte or steam data but it does have a URL. When we go to this URL we get an unauthorized response. Is there another API endpoint we should be using to access Front Attachments we receive in the Incoming Message payload? 3. Part o

1485
jason
support.tai-software
support.tai-softwareConversationalist
asked in Developer Q&A
Webhook Authorization Token & Raw Request Body

Hello,We are currently building an integration with Front that will utilize Webhooks. In the “Verifying Integrity” portion of the setup on step 4 it states to “Apply the hmac SHA256 algorithm using the token provided during webhook configuration as the key [output in base 64].”Where do we get this token? The basic information tab only lists the App UID and App Secret while the OAuth tab only lists the Client ID and Client Secret. Are one of these to be used as the token or does it come from somewhere else.Second, it also says to use the raw request body. I was hoping to confirm what the expected value of the raw request body should look like. "{\"type\": \"sync\",\"authorization\": {\"id\": \"cmp_abc\"}}”or {\u0022type\u0022: \u0022sync\u0022,\u0022authorization\u0022: {\u0022id\u0022: \u0022cmp_abc\u0022}} Thanks!

822
support.tai-software
josula
josulaConversationalist
asked in Developer Q&A
Extract Address from Account

Is there a way to automatically extract addresses (e.g. from signatures) for Accounts In Front? Rght now we do this by hand but its cumbersome. Thinking about extracting this via Chatgpt as a JSON and write it to the Account automatically…. Any ideas?

1712
Javier - Developer Relations
abdur_siddiqui
abdur_siddiquiConversationalist
asked in Developer Q&A
"Reply Time" calculation methodology issue

I am fetching “Reply Time (avg)” Metric from Core Front API on weekly basis.  The problem I'm encountering is that when there are no replies sent on a particular day, the reply time for that day is recorded as 0. However, when calculating the average weekly reply time, I don't want to include these 0 values if there are no replies on that day. How can I retrieve this metric accordingly?Because of 0s the “Reply Time (avg)” is getting significantly lowered.I'm open to alternative methodologies/approaches to address this issue. 

1874
E
Arash
ArashConversationalist
asked in Developer Q&A
Getting ContactID

I am trying to use the frontapp API to get a url that directly links to the contact in frontapp. This url typically looks like "https://app.frontapp.com/contacts-manager/contacts/global/{{contact_identifier}}" When I use the API to retrieve the contact information, there is only one id field (starting with crd_), and it does not match the required contact_identifier needed for the url (which is a number) Can anyone tell me how to get the required contact_identifier? Or alternatively, is there a way to link to the contact page with the id from the API?

922
Arash
V
Vlad TokarevEnthusiast
asked in Developer Q&A
Issue with Refresh Token Not Updating on Expiration via OAuth Endpoint

Hi,We've encountered an issue with the expiration of the refresh token. According to the documentation, refresh tokens are valid for 6 months.The documentation states:> Repeat this process as necessary, ensuring you use the refresh token at least once before its 6-month expiration to obtain a new set of credentials without having to restart the OAuth process from step one.However, when we use the `POST https://app.frontapp.com/oauth/token` endpoint to obtain a new pair of access and refresh tokens, we indeed receive a new valid access token (extended for 1 hour), but the refresh token remains unchanged, including its expiration.As a result, we are unable to update the refresh token. How can we resolve this issue?I am testing with the following refresh token:- Issued At: 1699617655 (11/10/2023, 2:00:55 PM)- Expiration Time: 1715342455 (5/10/2024, 3:00:55 PM)And I received the same token back from the `POST https://app.frontapp.com/oauth/token` endpoint.

731
E
hannah_webb
hannah_webbRookie
asked in Developer Q&A
How is the "is_inbound" flag defined in the API vs in the analytics export?

Hi there,We just ingested raw Front data via Fivetran<> Front connector. However I’m struggling to reconcile the message “direction” - how is this determined?We want to use this data to track SLAs etc and monitor performance. We are also ingested the “analytics export” to get SLA specific data such as reply time.However, when I go to compare the two data sources (analytics export vs message data via Fivetran), I see that the message direction is sometimes different. Ie. in the analytics export it says its “inbound” whereas in the message data, it says “is_inbound” is false.This is confusing to me. Is it to do with cc.ing other members of the company? How come the two data methods don’t follow the same pattern?Would appreciate some insight on this! Thanks :)

491
justin
pianoparty
pianopartyRookie
asked in Developer Q&A
Custom chatbot infra for Front

Hi Front team. I want to bring my own custom, existing chatbot backend to Front. I don’t want to recreate my bot using Front bot tools. What would be the best and fastest approach to use a custom chatbot in Front? Do you have ideas on how to implement customer escalation from bot to human? My Front API doc reading suggests that using a custom channel to communicate the bot would work. What do you think of this approach?Thanks in advance. 

1121
jason
abdur_siddiqui
abdur_siddiquiConversationalist
asked in Developer Q&A
Metric Understanding

What’s the difference between “Avg Response Time” and “Avg Total Reply Time” ?  

773
R
guillaume
guillaumeHelper
asked in Developer Q&A
How to create a link to the webapp for a view of a draft (or message)

Use case: I created a draft and I want to share it with my colleagues so they can edit it. They just have to click on this url and it opens the front webapp on a page where they can see and edit the draft / message. How do I create that url?

1049
justin
ograu
ograuConversationalist
asked in Developer Q&A
Replying to moved conversation

Hey,Is it possible when using the Create message reply endpoint to change the ‘from’ field?This is our use case:We receive an email from a client to a personal inbox We move it to a team inbox using Update conversation endpoint We reply to it using Create message reply endpointI’d like the ‘from’ address to be the one in the new inbox I moved the conversation to, but instead, the message is sent from the personal email that received the first message.How can I accomplish this?  Thanks!

3372
ograu
josula
josulaConversationalist
asked in Developer Q&A
Get Account from Context API

I do not see an option to extract the account from the context API? I try to go throught the conversation via context.conversation.recipient?.contact but I do not see the account anywhere. Is this not possible?Basically I want to extract both the conversations recipient and their respective account (if any) from the context Its quite urgent and any help is highly appreciated. 

981
R
chrisp123
chrisp123Enthusiast
asked in Developer Q&A
Sending attachment issue

Hello,I started getting this error out of blue today while sending an attachment via the messages endpoint:{"_error":{"status":400,"title":"Bad request","message":"Body did not satisfy requirements","details":["body.body: missing"]}} The code that I am using to send the message and attachment hasn’t been changed in months and was working since this morning. Any idea why this would start happening all of the sudden? This is the request that i am sending: POST: .....messagesContent-Type: multipart/form-data; boundary=----------------------------8dc226f5fd04b07Accept: application/jsonAuthorization: Bearer ****Host: api2.frontapp.comContent-Length: 99953Expect: 100-continueConnection: Keep-Alive------------------------------8dc226f5fd04b07Content-Disposition: form-data; name="subject";Test FRONT app integration------------------------------8dc226f5fd04b07Content-Disposition: form-data; name="body";This should have an attachment------------------------------8dc226f5fd04b07Content-Dispositio

2571
jason
josula
josulaConversationalist
asked in Developer Q&A
CORS issue local development Sidepar Plugin

When I try to connect a sidebar plugin to my localserver (e.g. http://localhost:5173/) I constantly get a cors issue from the front network:Request URL: http://localhost:5173/?auth_secret=ec16a8fd2f7765fcReferrer Policy: origin-when-cross-origin(blocked:other) I followed the exact tutorial using vite, then tried again with nextjs: Same error in both cases. What am I missing?  

2052
samsheridan

Badge winners

  • Innovator
    RSBhas earned the badge Innovator
  • Visionary
    haleyhas earned the badge Visionary
  • Front Certified Admin
    wardhas earned the badge Front Certified Admin
  • Front Certified Admin
    Joe Lopezhas earned the badge Front Certified Admin
  • Innovator
    charles_blakehas earned the badge Innovator
Show all badges
Terms & ConditionsCookie settings