Product Q&A

My manager set up a new team inbox for us but I can’t see it in my Front.

I set up Front Chat but the chat box isn’t showing up on my website. Can someone help me troubleshoot?

Can I delete a message permanently?

I'm wondering about better visual on Jira tickets. Is there a way to basically reopen a conversation when the conversation is ready to respond to or send a status change to Jira? I'm guessing this may be best with Zapier.

Can you make a rule based on if the account name is mentioned in the body? we have Salesforce notifications where the contact isn't included and shouldn't be but it should be assigned to the account owner. Part of what I'm trying to do is eliminate any rule where the rule is created once per account. Is there any possibility of a catch all rule like: WHEN inbound message is receivedIF subject or message body contains Account nameTHEN assign to Account owner. 

Does it really matter whether rule conditions are set up with AND or OR conditions??

Are the "hours" in the time passed trigger for a rule based on business hours set up in Front or are they calendar hours? For example, for the “time passed since trigger” rule condition.

Hi! I've got a specific "rule" question.  I'm looking to create a rule where we can forward a specific email (identified by a tag) to a recipient 3 business days after it has been archived.  In looking at the rules, I think what I may be missing is the ability to set it so that the action (forwarding) occurs 3 days after an event (archiving). Is there a way to set this up? If not, do you have any creative ways in which we may be able to achieve this? Thanks!

My Front calendar scheduling links are setup with the Zoom option but it doesn't look like Zoom is being added to the meeting requests when people schedule a meeting. Please can you advise.

Hi, We are having some users with issues with snoozed items popping back up immediately in their assigned to me, and not at their snoozed time. Can you please advise?

Question here!  Just to confirm analytics when using delegation(s). Example: If I(Jaime) delegate my mailbox to you(Sadie & or Patrick), when we run reports metrics will only reflect Jaime mailbox correct? It will not add additional sent items for Sadie/Patrick if I run a report on Sadie/Patrick sent items. Update: Now that I read it several times, it sounds like the metrics get recorded to whomever is covering the mailbox delegated.