Can you make a rule based on if the account name is mentioned in the body? we have Salesforce notifications where the contact isn't included and shouldn't be but it should be assigned to the account owner.
Part of what I'm trying to do is eliminate any rule where the rule is created once per account. Is there any possibility of a catch all rule like:
WHEN inbound message is received
IF subject or message body contains Account name
THEN assign to Account owner.
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