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Why are my snoozed conversations re opening?

  • 4 May 2023
  • 1 reply
  • 13 views
Front User
Userlevel 2
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Hi,

 

We are having some users with issues with snoozed items popping back up immediately in their assigned to me, and not at their snoozed time.

 

Can you please advise?

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Best answer by Community Support 4 May 2023, 19:14

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1 reply

C
Badge +2

Thanks for reaching out, Dean from Front's support team here 🤝
 

The most common reasons for snoozed conversations to reopen include:

  • A teammate commenting on the conversation (this is to ensure new activities are not missed by your team and the conversation stakeholders)
  • A teammate manually re-opening the conversation in their inbox (will only affect that teammate) 

All the best, 

 

Dean

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