Skip to main content
Solved

Forwarding rule after time period

  • May 8, 2023
  • 1 reply
  • 102 views
Front User
Forum|alt.badge.img+2

Hi!

 

I've got a specific "rule" question. 

 

I'm looking to create a rule where we can forward a specific email (identified by a tag) to a recipient 3 business days after it has been archived. 

 

In looking at the rules, I think what I may be missing is the ability to set it so that the action (forwarding) occurs 3 days after an event (archiving). Is there a way to set this up? If not, do you have any creative ways in which we may be able to achieve this?

 

Thanks!

Best answer by Community Support

Thanks for getting in touch about this! This is Jessye from Front's Support Team. 👋 I'm happy to help out!
 
You should be able to create a rule with the trigger "conversation is archived", and then a condition "time passed since trigger is X time", as shown below:
 

 

1 reply

C
Forum|alt.badge.img+2
Thanks for getting in touch about this! This is Jessye from Front's Support Team. 👋 I'm happy to help out!
 
You should be able to create a rule with the trigger "conversation is archived", and then a condition "time passed since trigger is X time", as shown below:
 

 

Terms & ConditionsCookie settingsAccessibility statement