Are time rule triggers based on calendar or business hours?

Forum|Forum|3 years ago
May 8, 2023
1 reply
107 views

Are the "hours" in the time passed trigger for a rule based on business hours set up in Front or are they calendar hours? For example, for the “time passed since trigger” rule condition.

rules

Best answer by Community Support

The hours passed in the time passed since trigger condition should be based on calendar hours!

If a condition is able to count within business hours, you will generally see a dropdown option to select between within business hours or regardless of business hours.

I hope this information is helpful! Please let me know if you have any further questions

Best,

Patrick

C

Community SupportAnswer

Fronteer

The hours passed in the time passed since trigger condition should be based on calendar hours!

If a condition is able to count within business hours, you will generally see a dropdown option to select between within business hours or regardless of business hours.

I hope this information is helpful! Please let me know if you have any further questions

Best,

Patrick

Sign up

Use your Front credentials

Login to the community

Use your Front credentials