Are the "hours" in the time passed trigger for a rule based on business hours set up in Front or are they calendar hours? For example, for the “time passed since trigger” rule condition.
Solved
Are time rule triggers based on calendar or business hours?
+2Best answer by Community Support
The hours passed in the time passed since trigger condition should be based on calendar hours!
If a condition is able to count within business hours, you will generally see a dropdown option to select between within business hours or regardless of business hours.
I hope this information is helpful! Please let me know if you have any further questions 
Best,
Patrick
Patrick
+2The hours passed in the time passed since trigger condition should be based on calendar hours!
If a condition is able to count within business hours, you will generally see a dropdown option to select between within business hours or regardless of business hours.
I hope this information is helpful! Please let me know if you have any further questions
Best,
Patrick
Patrick
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