Get help

How do I remove formatting in front? Here is a typical scenario.  I do a copy and past and it pastes the formatting.  In Apple mail I would just do “remove formatting”.  Only way I have found in front is to change it to markup, remove any urls, and then go back.  This is cumbersome

The images in my signature keep breaking. How do I fix that?

 Images and formatting are breaking when I try to recreate a signature. Can you help?

I created a rule to tag emails, but old conversations didn’t get tagged. How can I apply this retroactively?

How can I change my email address?

I want to get rid of an inbox, but I don’t want to lose the historical messages. How can I do this?

Can I recall / undo / unsend an email that I’ve hit send on? 

I want my teammate to send from my personal email address. Is this possible in Front?

Our company got bought out so we’re changing names, including email domain. How do we do that in Front?

My manager set up a new team inbox for us but I can’t see it in my Front.

I set up Front Chat but the chat box isn’t showing up on my website. Can someone help me troubleshoot?

Can I delete a message permanently?

How do I manage my billing and plan?

I’m getting too many notifications. I only want it for a few inboxes but I get them for almost everything that happens in Front.

 I’m trying to use a shared inbox but my own name keeps showing up for the recipient instead of the company name. How do I make it show as coming from my company?

How do I use Google Groups in Front?

I have a private inbox but I want to make it shared. How do I do that? And can I make it private again later if I change my mind?

How do I remove a channel after I’ve added it?

How do I get an overview of how to use Front?

I'm wondering about better visual on Jira tickets. Is there a way to basically reopen a conversation when the conversation is ready to respond to or send a status change to Jira? I'm guessing this may be best with Zapier.

Can you make a rule based on if the account name is mentioned in the body? we have Salesforce notifications where the contact isn't included and shouldn't be but it should be assigned to the account owner. Part of what I'm trying to do is eliminate any rule where the rule is created once per account. Is there any possibility of a catch all rule like: WHEN inbound message is receivedIF subject or message body contains Account nameTHEN assign to Account owner. 

Does it really matter whether rule conditions are set up with AND or OR conditions??

Are the "hours" in the time passed trigger for a rule based on business hours set up in Front or are they calendar hours? For example, for the “time passed since trigger” rule condition.

Hi! I've got a specific "rule" question.  I'm looking to create a rule where we can forward a specific email (identified by a tag) to a recipient 3 business days after it has been archived.  In looking at the rules, I think what I may be missing is the ability to set it so that the action (forwarding) occurs 3 days after an event (archiving). Is there a way to set this up? If not, do you have any creative ways in which we may be able to achieve this? Thanks!

Can you get me access to mailboxes. I have access to them but can’t see them in my sidebar