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Team is receiving a draft failure unknown email error when trying to send emails?

Has anyone tried to move from FreshDesk to Front and what are your thoughts and experiences?

I have found document on how to share your calendar with others in order to also see them in Front. However, does Front offer calendar delegation and if so what types of delegation does Front offer (full access, invite only, etc.)?

Hi, We use Numbers for our whatsapp communication and some of our clients use a emoji on a question or even sends only an emoji as a responds. This only shows blank on FrontSimilar, when a client send or forwards a previous message in the same chat this just shows as a blank. Is there a way to show the emoji’ responses or the forwarded messages?   

I’m looking for advice and best practices on setting up inboxes in Front for an operations team that manages accounts and workflows. Our goal is to organize inboxes in a way that helps the team efficiently handle account-specific communications while maintaining clear visibility and collaboration. Specifically, we need guidance on structuring shared inboxes, using automation or rules to route messages to the right team members, and managing workflows between team members as tasks or requests evolve. If anyone has experience with setting up Front for this type of operational use case, I’d love to hear how you’ve approached it and what’s worked well for your team!

I need a way to reduce the amount of messages sent to our customer support team. For that, I want to create a quiz on my website, that answers user questions before they are able to contact me with a contact form. Only when a certain path thru the quiz is taken, a contact form becomes visible that submits tickets to our Front Inbox.  Do you know a solution for that? 

Hello 👋🏻As someone new to Front I would love to hear any thing that you found difficult during the implementation time period that you wish you had more resources on? Thanks@

Hi! My name is Libby and I work for a property management company. We are diving into utilizing Front as a communication solution for our Owner Liaison team (aka client relations team), who work directly with the home owners for our rental properties. We currently operate using individual cell phones and personal phone numbers. While this works just fine for us in the day-to-day, it creates challenges when a team member leaves or a home is assigned to another team mate. We want to incorporate a platform that will sync with Front for calling and texting with owners, so we have a reference record of those communications as well.We are looking into Dialpad, but that seems to require all of the team to change their phone numbers or go through a lengthy porting process.Does anyone use a program that allows you to use an existing phone number for this purpose?

Hi there, We’re super happy with the ability to be able to set business hours and have SLAs/automations (like auto repliers) work based on them. The only thing we’re running into now is there’s no way to account for special days or holidays when configuring our business hours. Google solves for this by adding the ability to configure one-off day schedules (see below). Is there any way or plans to support special hours?  

HelloEvery once in a while we have an old email show up in our personal inbox. When I review the conversation details, I can see the conversation shows “Reopened in office 365 Inbox.” This is odd, because for the person that this happened to most recently has not opened outlook at all. We connect Front through Office 365. So, we are trying to understand what “Reopened in office 365 inbox” means so we can prevent it from happening again.Thanks  

Did you know you can pull in information from your third-party systems directly into Front with dynamic objects? Simplify and automate your communication workflows using the orders, shipments, accounts, and other business objects that your communications center around.If you’re curious to know more, you’ve come to the right place! We have our Product Manager @robby_p here to answer all your questions about dynamic objects and how to use them with your systems. 📹 Here’s a demo showing dynamic objects in action and how to set them up: If that looks interesting to you, you can use these additional guides to help you set up:

Updates Electron to v30.4.0

We currently using Front for e-mail communications.  We have received calls from clients indicating that they have sent e-mails to us, and we do not receive them. To confirm, we go into Outlook and there are e-mails from our clients that have not been pushed to Front.  Has anyone else experienced this? We are trying to only use Front for both internal and external communications, but if certain e-mails are not coming through, we will be forced to check Outlook periodically as well and that is inefficient.  If anyone has had this issue, what did you to resolve it?  We need help.  

Hi All!Is it possible to stop front unassigning a conversation when it is moved from one shared inbox to another? We use inboxes to track workflow so it is confusing those on the team when they move their conversation to the next step in the flow (the next inbox) and it unassigns itself from them.Thanks in advance! 

Hi all!I’ve noticed that, when I reply to a new message in a Front thread, it clears any draft I currently had (i.e, if a new response comes in while I am drafting an email). Is there a way to undo when a draft is cleared or a way for this to not happen at all?Thanks! 

We’re all about delivering top-tier customer service, and we’ve taken it a step further by making our core metrics public. Our support team doesn’t just meet industry standards—they exceed them in response time, reply rate, CSAT, and more. By sharing these metrics, we hope to lead with transparency and help to set a higher standard for the industry. And yes, we achieve these results thanks to Front. 📌 Check out our live Support Report page as we continue to push the boundaries of what great customer service looks like.  

In case you missed it, here’s a recap of all the exciting new features from the last few months 🚢 Subscribe to product updates and announcements so you don’t miss a thing! 🇫🇷 Front Chat now supports FrenchFront Chat (including AI Answers) is now available in French 🇫🇷You can set a chat widget to be in French in your chat settings and all text will be automatically translated into French. With th

So we integrated Front chatbot to our website and we want to be able to do the following things:export conversations we received from this inbox per week identify topics that is most talked about, better to have this highlighted in a report What would be the best work around to make this happen.