Introducing: The Ultimate Guide to Customer Service Metrics 📊

📢 New resource alert!

We’re excited to introduce a valuable new resource for our community: The Ultimate Guide to Customer Service Metrics. This guide is designed to help support teams focus on the 14 essential metrics that matter most, complete with insights and practical tips from Front’s own Head of Support, @Kenji Hayward.

This comprehensive primer covers why tracking metrics is so crucial in today’s high-expectation landscape. With data from knowledge bases, chatbots, and workload reports more accessible than ever, support metrics have evolved from measuring basics like ticket volume to focusing on quality, satisfaction, and overall impact.

Whether you’re looking to improve response times, enhance customer satisfaction, or build loyalty, this guide is a must-read. Get ready to optimize your support operations and elevate your customer experience to new heights.

👉 Check out the guide here