Developers

I am using the custom channels API to add receive custom messageshttps://dev.frontapp.com/reference/post_channels-channel-id-incoming-messages How do I add the new custom message to an existing conversation? The metadata.thread_ref seems to be independent from the conversation ids.E.g. I added a custom message and pass“metadata”: { “thread_ref”: “cnv_#####” }doesn’t add the new message to that conversation and instead creates a new conversation. New messages using the same thread_ref goes under the new created conversation. Thanks

Can we create a shortcut for this to reduce the 2 clicks?This is a killer feature. No email client has this at this time. 

I am having trouble finding any documentation about what can be embedded/displayed in a sidebar app. I have built simple github hosted sites but find that the front sidebar is not responsive, so I have to actually hardcode the screen dimensions.  Are there any documents or parameters people have found for these custom sidebar plugins? 

Hello,I have using the search endpoint for conversations in a script for several weeks but I have a recent problem with the page_token that seems to be the same at each response.So my script is running in a loop and don’t stop anymore.Have you changed anything in your page_token generation ?Has someone have the same problem?Thank you for your help

Hi,I am building a custom channel that handles group mms and I need to either merge conversations or move messages on to a different conversations via API.For example, a user on front app composes a new message, but we already have a conversations id internally for the participants. We want that message to be added to the conversation id that we had instead of creating a new conversation. I am returning the “thread_ref” with the correct id, but it doesn’t seem to move the message to the original conversation or merge them. This is the same behavior for native SMS messages (when sending a new sms message via API, a new conversation is initially added, but than the message moves to the correct conversation). Thanks

When will there be an option to send voice messages within Front?

 We just launched a new sample plugin application on the Developer Portal that demonstrates how to use the Plugin SDK to load data from an external system of record and display it to the Front user. The plugin provides advanced interactivity, allowing the Front user to reply to conversations with contextual data or attach documents from the external system to the draft. In our example, we mock a Transportation Management System (TMS) that might be used by a logistics company to manage data about transactions or shipments. Check out a video overview  The sample plugin can be adapted to any number of use cases and industries: customer service, finance, retail, hospitality, real estate, etc. The plugin demonstrates the following concepts:Loads the Front Plugin SDK through React context Reads data from a RESTful API and displays it in the Front sidebar Implements the Front UI Kit to save time developing UI components Detects links attached to the selected Front conversation and loads recor

I’ve tried to send new message reply with signature via API:POST https://api2.frontapp.com/conversations/cnv_xyz/messages However I’ve got an error like this:{ "_error": { "status": 403, "title": "Forbidden", "message": "This agent is not allowed to read the \"signature\" with ID: \"1234567\"" }}So I tried to list signatures of my account like this:GET https://api2.frontapp.com/teammates/tea_xyz/signatures/But  I’ve got something similar{ "_error": { "status": 403, "title": "Forbidden", "message": "You do not have access to the resources of this teammate." }}What should I do in order to send message with signature?Where should I add some rights/permission?

Hi there, I have just written an integration that interfaces with the core API and I am beginning the process of trying to get it listed in the integrations marketplace. However, I am slightly confused by the Airtable form: The “Screenshots” field is required, with the directive to “include at least one screenshot of how the integration appears in Front.” The problem is that our integration does not appear in Front at all. What would you like us to show? What is meant by “Website or landing page url”? Would you like our homepage or the URL that users should go to to start the installation flow?Thanks so much.

Hi,This is the plugin we're building: https://www.zendesk.com/apps/support/470124/thank-you-gpt/We've been trying to monitor re-opened tickets in front (That were archived and then reopened by the user) however haven't been successful. What'd be the best way to do this? 

I am looking to use the Fetch an analytics report. endpoint to pull in a report that I already have created. However, I am not seeing a way via the API to list out the existing reports so I can locate the report_uid. I also do not see the report_uid in the URL of the UI or listed anywhere else.Can I only fetch analytics reports that I’ve created via the API with the Create a new analytics report. endpoint? Or is it possible to fetch existing analytics reports that were created in the UI?Thank you!

Hello, We recently started working with the Number plugin to send WHATSAPP messages. Is there any way that we can start a conversation on the WHATSAPP channel and add a customer without having to type the whole name or phone number? Typically, when creating emails, we can type the first few letters and suggestions would come up. but not for WHATSAPP conversations

Hi,I don't understand how to use the customFields with the FrontChat widget.When I try and declare them when doing a 'ChatFront init', how can I use them to apply 'Rules' on ma associated Inbox ? Thanks

Hi,would it be possible to have a more complete documentation about the "Chat Widget SDK Reference"?Typically, the 'option' object, what are all the possible parameters? Also the events listener, except the "onUnreadChange" listener, what else do we have? Thanks

Composer plugins now have access to a closeDraft function, which both closes the composer plugin and the draft composer in Front. This is useful for plugins that send messages directly within the modal window. For example, in the following screenshot, the Send Template button sends a message template through a channel, and uses the closeDraft function to close both the composer modal that contains the button AND the draft composer behind it. Note that this method is available for composer plugins but not sidebar plugins. Learn about the closeDraft function on the Developer Portal.

Hi, front team, I’m using `/channels/xxx/incoming_messages` API to create custom message to front.I got a response like```{"conversation_reference":"xxx","message_uid":"xxx","status":"accepted"}```how can I generate a link to this conversation, to help to link to the conversation directly from our internal system?Thanks!

I am currently building out an application that I am hoping to get published in the app marketplace. This app relies heavily on Webhooks, and I’m trying to figure out how an application with access to multiple front instances could differentiate between events from each instance. Is there something I’m missing in the documentation?

I’m testing out the postman libraries shared from front.When testing out the Sync Inbound message endpoint, no matter what I do/chnage I get the below error. Anyone else seen this? {"_error": {"status": 401,"title": "Unauthenticated","type": "resource_unavailable","message": "Invalid token"}}

Hi community!So I’ve been going through a POC using the Front webchat and everything worked until I try to identify the user.Once I run the FrontChat(‘identity’, {...}) script, when I try to send a message through the chat I get “Not delivered - connection issues.”If I never identify the user, it works like a charm. (Other scenario) If I run the init with the identity fields I get 400s.Can some help?

We regularly receive direct messages to teammates that should have otherwise been directed to a team. Is there any way in the slack integration to connect it on a per-user basis instead of just a public channel?I thought it should be as simple as connecting a new source to a personal front user. I know you can use the more menu in slack and create a new Front conversation which does work but then you can’t reply to it from Front. 

Hi everyone. I don’t see such a parameter here:https://dev.frontapp.com/reference/post_channels-channel-id-messages It would be useful and crucial for us if we could use it in API.But maybe I miss something and there is another way to create a conversation using a template? Thanks.

This announcement details a potentially breaking change to the Core API. The changes might affect you if your company uses our API in one of your integrations or tools to return a list of company, team, or individual tags. TLDR: Please update your Front integrations by November 4th, 2023 so that they handle paginated results from the Tags API endpoints. Previously, these endpoints returned all the tags in one response, but we are changing this behavior so that the endpoints return paginated results instead. This change will result in better API performance when retrieving tags from a list of potentially hundreds or thousands of tags. If your integrations have been relying on the endpoints to return all the tags in one response, you will have to update those integrations so that they paginate through the list of results instead. You can learn how to handle paginated results on our Developer Portal. We understand changes take time to implement, so we are releasing these changes in a way

I am looking for a way to add inline images to the messages via the API.From what I see you can only add attachments and I need to be able to reference a CID of the attachment in the HTML body.Any ideas? 

Ever wondered how pagination works for the Core API? We now offer a quick guide to get you up to speed.  

Hi:I’d like to parameterize the call made when opening a sidebar plugin without javascript. Is it possible to set a param in the “Side panel URL” (pictured)? For example, I’d like to send the recipient email address of the currently focused conversation.Is this possible?