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Community topics about Front APIs and SDKs

391 Topics

ianmiddelkampConversationalist

asked in Developer Q&A

is_spammer field not returned from get contact api call

I am noticing that the is_spammer field is not returned from calls to GET contacts/{contact_id}.I am trying to add the ability to mark as spammer the contact from a plugin.Im using a php backend and the response body does not include the is_spammer field.Is there something I am doing wrong?

vp-hrConversationalist

asked in Developer Q&A

Plugin SDK - list messages

I’m working on a plugin which needs to list and parse messages and discussions using context.listMessages() and context.listComments()I ever receive the whole conversation, only the first 20 discussion messages and in the case of emails 3, even though the conversations contains many more.If I understand the docs correctly, I should use the nextPageToken form the response, in order to read more/all messages. I did this according to the documentation (see code below) This however, makes no difference and I still receive 3 or fewer emails. const listAllEmails = async () => { const emailList = await context.listMessages(); let nextPageToken = emailList.token; const emails = emailList.results; while (nextPageToken) { const { results, token } = await context.listMessages(nextPageToken); nextPageToken = token; emails.push(...results); } return emails; };https://dev.frontapp.com/reference/plugin-sdk-pagination-token I found that my nextPageToken is always

asked in Developer Q&A

Expanded Hubspot functionality. Create a deal with more options

Hello,I am new to development and was wondering if anyone has made a SDK to connects Front to Hubspot?Ideally, we would want to make a plug in that would give us more options when creating a deal in Hubspot from the sidebar of Front.Any assistance on how to get started? Our first thought was Retool

Javier - Developer RelationsCommunity Manager

published in API news & updates

Add webhooks to your appPlatform Update

You can now add webhooks directly to your app! This allows apps to get real-time notifications when relevant events happen (e.g. a message is received, a comment is added, a tag is added), which is important for use cases like bots, data sync, and analytics/reporting.Adding webhooks to your integrations no longer requires end users to manually configure the webhook through rules anymore. Instead, you can configure the webhook as a feature of your app in the Developers page in Front. Previously, developers building apps had to ask users to manually set up a webhook rule when installing their app, which was a poor user experience. Learn more on our Developer Portal:How to add a webhook feature to an app Detailed webhooks information—Note that you can still configure webhooks through rules, but that this new way of configuring webhooks simply makes partner apps more powerful and gives you more options for employing webhooks. The topic on the Developer Portal has more information on when t

Javier - Developer RelationsCommunity Manager

published in Welcome

Everything you need to know about ideation on the Front Community

At Front we’re constantly looking for ways to improve our product, and direct feedback from customers is one of the key influences on our product roadmap. The ideas portal below is the best way to share product feedback with our product team. Guidelines for submitting Ideas:Be sure to search for similar ideas that have already been posted. This helps to avoid duplicates and will save you time from typing out a new Idea. You can comment on an existing Idea to add additional details that would be helpful for our team to consider. Be as detailed as possible: when describing your idea, please provide as much detail as possible, including example use cases and why the feature would be valuable to you. This helps our product team better understand the potential impact of your idea. Submit one idea at a time: this makes it easier for our product team to review and track the progress of each idea. When you first submit an idea, it may take some time before the idea is made visible for others

Javier - Developer RelationsCommunity Manager

published in API news & updates

New Core API sample application!New Sample Code

Building a Core API integration? We now offer a sample application that demonstrates How to import messages and conversations Setting headers and attachments Rate limiting Head to our Developer Portal to check it out!

MikaConversationalist

asked in Developer discussion

About Message ID and detecting mail or multiple mails within conversation

Hi,I am currently visioning kind of an order recognizion plugin which potentially could automatically detect which orders does the conversation consider.Idea behing this is that we currently do add the Message ID of received orders to the order itself while adding it to our ERP. This helps greatly but I’d like to make it even easier and potentially with added possibility to even edit the orders via iFrame element within Front.But to make it happen, I would need to know if it’s even possible to create a plugin with a function to detect multiple Message ID:s from conversation (and then do the math with the data which comes from the ERPs server)?What do yo say? Would it be possible or would you have better ideas? 😊

alexcurrimjeeRookie

asked in Developer Q&A

context.downloadAttachment( ) returning broken file object

Hi,I’m building a plugin to save a message’s attachment and send it directly to a Google Drive. The problem I’m facing is that the context.downloadAttachment() function is returning a broken file: // attachments state contains message_id and attachment_id of all the conversation's attachments const handleAttachmentDownload = (index) => { context.downloadAttachment( attachments[index].messageData.id, attachments[index].attachmentData.id ) .then((resp) => { console.log(resp) setPreview(URL.createObjectURL(resp)) }); };The promise is successfully returning a File but as we try to handle the file (previewing or sending it to a google drive it for example) the resulting uploaded file is broken. Am I doing something wrong here? I’ve tested the exact same flow with a simple file input uploader and it works fine. Thanks

Javier - Developer RelationsCommunity Manager

published in API news & updates

Implement Front Chat in a webview on your mobile app!Chat Update

If you’d like to offer customers a way to chat with you on your mobile app, you can now implement the Front Chat widget in your app using a webview. The webview has full parity with all Front Chat features, including access to the Chat Widget SDK. Refer to our Developer Portal for instructions on installing Front Chat on your mobile app.

AlanDConversationalist

asked in Developer discussion

Hi all, Not sure if this is the correct location for this. I run a Technical Support team and we have inbound via email and WhatsApp as well as Zoho CRM tasks. Zoho Desk didn’t work out for us as it would not work with custom modules of CRM. We don’t a yet have a developer. Front looks like it may suit us but we use personal email, shared team inboxes and we also use WhatsApp groups that involve the team but also customers in those groups. Can Front work with WhatsApp groups (as well as 1 to 1 WhatsApps) and Zoho tasks?

ElanaConversationalist

asked in Developer Q&A

Linear < - > Front integration - link Front ticket to Linear issue via API

Might be a big of a long shot, but I was wondering if it’s possible / what it would take to mimic the behavior of the Linear.app integration of linking a Front ticket to a Linear issue. I examined the requests that are sent when linking an issue from Front, and it seems there are a fair few things that are required to make that happen. Is there any way to trigger that programmatically? Or can anyone help with the steps required to replicate that behavior? Thanks for any help!

kirkatdivvyRookie

asked in Developer Q&A

Getting Recent Conversations & Conversation Messages

I’m attempting to get conversations for the last day and see that the “List Conversations” returns conversations sorted by most recent first. But there’s no great way of validating recency. I’ve resorted to pulling all messages for each conversation and checking to see that at least 1 message was created within the last day.Seeing as the List Conversations endpoint is doing some sort of server-side sorting with an updated_at property, is it possible to expose that so I can key off of it at as well? This would also be helpful when searching conversations too.Or if there’s some other way of getting this information please let me know. Thanks in advance!

asked in Developer Q&A

Removing private channels with Front's API

Hello; In an effort to not miss clients contacting salespeople who have departed our company, I am modifying my offboarding script to add the user’s email to an ‘inactive’ inbox that only managers have access to. I can successfully convert the Google user into a group and add it to the inbox, but if the user had their email set up in Front I get a “duplicate channel” error and have to go into the UI to manually delete the user and their private inbox. Is there a way to manage this offboarding flow outside of the the UI?

moshoodsikiruConversationalist

asked in Developer Q&A

How to query conversation by type on the api

Is there a way to fetch/list only intercom conversations using the conversation api ?

Javier - Developer RelationsCommunity Manager

published in API news & updates

The Front UI Kit is officially released!Plugin Update

The Front UI Kit is now officially out of beta! The Front UI Kit a set of React components that help you build plugins. The Front UI Kit includes buttons, menus, date pickers, and many other useful and common plugin components. Using the Front UI Kit should help you save on development time and provide your plugin users a set of well-tested and familiar components to interact with.Learn more on our Developer Portal.

tomaszEnthusiast

asked in Developer Q&A

Refreshing the access token

Hello,I would like to know if when refreshing an access token (point 4. here : https://dev.frontapp.com/docs/oauth), the previous token is disabled even if his 1 hour lifetime is still ongoing, so there is only one token that is being replaced each time we do a refresh call to your API?Or the previous token is still valid till the end of his 1 hour lifetime ?Thank you in advance for your answer.

Front DeveloperFronteer

asked in Developer Q&A

Ratio of Messages one Sends Through Shared or Individual Inboxes

We would like to start measuring our shared inbox usage compliance, and we want to get insights from an analytics standpoint (volume for instance). We want to look into the ratio of messages one sends (either through Shared Inboxes or Individual Inboxes).

Front DeveloperFronteer

asked in Developer Q&A

API Help with analytics and exporting private inbox data

I am working on using the Front API to get some data we need into our BI Tool to analyze it, but I have a few questions. Basically, I need to get from the API the same data I get if I go to Analytics and get a Message Export. I wasn’t quite able to exactly that in the API so I just need a little direction on where to find it.We will also need the export to contain messages from personal inboxes.

Front DeveloperFronteer

asked in Developer Q&A

Issue with List Events API

We are currently in the process of building an integration with Front. For our use case, we found the `List Events` API here, to be suitable. We want to only list archive events in a certain time window, and for that, we have tried using the `q` parameter, as mentioned in the document, but it doesn't seem to work, the response always contains all the events, irrespective of the query we use. Attaching a few curls we have tried curl --request GET --url 'https://api2.frontapp.com/events?q=types%3Aarchive' --header 'Accept: application/json' --header 'Authorization: Bearer TOKEN'curl --request GET --url 'https://api2.frontapp.com/events?q=after%3A1651470943.000' --header 'Accept: application/json' --header 'Authorization: Bearer TOKEN' Combining the before and after parameters would also be helpful.Looking forward to your help on this.

Front DeveloperFronteer

asked in Developer Q&A

Plugin Reply-To Email Address

We utilize our own plugin integration to pull customer data on each inbound data for our sales reps to see.We capture the customer's email address using "emailaddress = context.conversation.recipient.handle;"This is working fine except for our contact forms on our sites. These all send and are properly signed from noreply@domain.com. So we are unable to lookup the customer email in our system... The customer email is set in the reply-to field of the email. Our plugin works as expected as soon as the sales rep hits reply - the front conversation recipient changes at that point to the 'reply-to' address.How can we pull the reply-to address in our plugin from the initial load before hitting the reply button??

Front DeveloperFronteer

asked in Developer Q&A

Raw CSAT data from API

We could not find raw data about the CSAT but only percentages. We need to recover the data of our customers in a raw format… We are used to working in that way with other CRM solutions.We need the same with front. Do you have some guideline or examples as how to recover CSAT raw data?

Front DeveloperFronteer

asked in Developer Q&A

Body Did Not Satisfy Requirements - Zapier

Hi, I am trying to use Front's api to send a reply to a conversation, but am receiving the error "body did not satisfy requirements" I am using webhooks via Zapier to POST to the API. I've included the text below of the inputs- I tried to match everything as closely as possible to Front's documentation. Could you provide any advice into troubleshooting this error? URLhttps://api2.frontapp.com/conversations/cnv_12345/messagesPayload TypejsonDatato"person@example.com"options{"archive": true}signature_id"sig_12345"sender_name"Dale"channel_id"cha_12345"body"test"subject"test message"Wrap Request In ArrayfalseFileUnflattentrueBasic AuthHeadersAcceptapplication/jsonAuthorizationBearer xxxxxxxxxContent-Typeapplication/json

Front DeveloperFronteer

asked in Developer Q&A

Front Events API "after" filtering issue

We've been running into an issue implementing the event sync from Front. While the webhook is working correctly, the alternative sync we wrote using the Events API seems not to respect the after filter in queries. When we make a request to e.g. https://companyDomain.api.frontapp.com/events?q=after:1652647350.45151, rather than getting only very recent events (that was basically the current UTC timestamp when I made the request) we get a paginated response with hundreds of thousands of results. Is this a bug on the Front end, or is there a different syntax we should use to query events after a certain time?

Front DeveloperFronteer

asked in Developer Q&A

Sending Calendar Invites Thru API

We’re hoping to send calendar invites through Front messages. Historically we’ve included the calendar invite as inline to the message using the multipart/alternative property where the invite renders as part of the message, but not sure this is available through the Front API.

Front DeveloperFronteer

asked in Developer Q&A

Question about imported messages and rules

Currently we have a rule for our team that when triggered sends an auto reply to the sender. We have changed something about our setup where this rule is no longer working properly. I am hoping to get some assistanceHere is the specific use case: "A client requests a quote, the php backend sends an email to one of our addresses with the requested quote details. A front rule is triggered to send an auto-reply to the reply to address." Up until now the server for our website has been using phpmailer to send to one our emails, and it sets the replyTo email to the email we want to respond to. The rule is triggered, the auto reply is sent, and it includes the body of the original message in the auto reply. I am told this all works fine. But we are currently making a change to our system and may have to move away from using phpmailer. I have been testing using the front API to send the initial message. My problem is that I can't seem to get a combination of API endpoints and rule configur

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