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sharifah_zanaruddinConversationalist

asked in Product Q&A

Bot

Hi, How can bot help in Front? Thank you,Sharifah

5 days ago

irinaRookie

asked in Product Q&A

Report by visitor source URL

How (if possible at all) can I get a report for Conversations (live chat) by visitor source URL?

381

5 days ago

harryConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7706New

added idea PRD-I-7706 Ability to add comments to new conversation — Idea submitted in AHA and pushed to Insided via API

5 days ago

jasonFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7705New

added idea PRD-I-7705 Application Webhook: Send notification on Webhook Invalidated — Idea submitted in AHA and pushed to Insided via API

5 days ago

jasonFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7704New

added idea PRD-I-7704 Application Webhook: Monitor request logs — Idea submitted in AHA and pushed to Insided via API

5 days ago

jakeFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-7703New

added idea PRD-I-7703 Easier to find Macro from long list — Idea submitted in AHA and pushed to Insided via API

5 days ago

jakeFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-7702New

added idea PRD-I-7702 Summarize recent messages or last topic — Idea submitted in AHA and pushed to Insided via API

5 days ago

jakeFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7701New

added idea PRD-I-7701 Search for Macro from dropdown — Idea submitted in AHA and pushed to Insided via API

5 days ago

victordRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7700New

added idea PRD-I-7700 Pass a shared inbox name in a signature (as a variable) — Idea submitted in AHA and pushed to Insided via API

5 days ago

daniel_ortega_nglConversationalist

asked in Developer Q&A

Transfer/Separate Comments

Is it possible to separate comments, whether from an original comments or from two merged conversations?

184

5 days ago

Michael_BConversationalist

asked in Product Q&A

How are you managing your TikTok messages?

From what we can tell, there is currently no way to link TikTok messages to Front. A handful of other apps are starting to do this. Curious how the community is dealing with messages from TikTok?

122

5 days ago

Ben DurotConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7699New

added idea PRD-I-7699 Export contact by email addresses instead of names as CSV — Idea submitted in AHA and pushed to Insided via API

6 days ago

Ben DurotConversationalist

asked in Product Q&A

Export contact by email adress instead of names

Dear Front Community, When I export the contact list from the “Customer satisfaction” tab on a desired period of time, the contact column displays a mix between names and email addresses. This is hard to filter and generate graphs.Do you know if there is a way to dislay ONLY email address in the contact column? Thank you very much for your help.Cheers,Ben

103

6 days ago

harryConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7697New

added idea PRD-I-7697 Custom Rule Template For Library — Idea submitted in AHA and pushed to Insided via API

6 days ago

nate2024Rookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7692New

added idea PRD-I-7692 Undo for teammates — Idea submitted in AHA and pushed to Insided via API

8 days ago

MikaConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7691New

added idea PRD-I-7691 User groups → Possibility to send mail to User groups similarly like to Lists (or creating a List per user group automatically) — Idea submitted in AHA and pushed to Insided via API

8 days ago

hcantorRookie

asked in Product Q&A

Moving Emails in Front

When an email in Front is moved to a different inbox and that new inbox replies to the original inbox it was moved from, that email does not make it to that original inbox. Instead, a copy of it comes back to the second inbox it was moved to. Other than forwarding as new conversation, is there a workaround?

131

9 days ago

Product MarketingCommunity Manager

Access ticket resolution metrics in the workflow reportFeature update

Your favorite performance metrics, such as resolution time and replies to resolution, now work with ticketing statuses. These metrics were previously only available if you had a conversation stage rule, but now both types of resolutions (stage and ticketing) are accounted for. Learn more about each resolution metric at the links below: Resolved conversations Unresolved conversations Resolution time Replies to resolution Resolved on first replyNote: Conversation stages will be gradually replaced by ticketing statuses—learn more here.

120

9 days ago

GaspardFronteer

posted in Desktop release notes

Front Desktop 3.61.2

Updates to Electron 32.2.3

150

10 days ago

daniel_ortega_nglConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7687New

added idea PRD-I-7687 Separate/Transfer Comments — Idea submitted in AHA and pushed to Insided via API

10 days ago

fred_bidotFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7686New

added idea PRD-I-7686 Multi-select dropdown field type for teammate answers in macros — Idea submitted in AHA and pushed to Insided via API

10 days ago

nickvallettaEnthusiast

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7685New

added idea PRD-I-7685 Interactive Message Cards Similar to Slack Inside Conversations — Idea submitted in AHA and pushed to Insided via API

11 days ago

camRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7684New

added idea PRD-I-7684 Coloured/Highlighted callout sections in articles — Idea submitted in AHA and pushed to Insided via API

11 days ago

camRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7683New

added idea PRD-I-7683 Email notifications from chat conversations. — Idea submitted in AHA and pushed to Insided via API

11 days ago

camRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7682New

added idea PRD-I-7682 Allow AI Chatbot to read specific articles only — Idea submitted in AHA and pushed to Insided via API

11 days ago

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