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117 Topics

cindyduong
cindyduongFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-6529New

added idea PRD-I-6529 Redect certain PPI in chat/ email — Idea submitted in AHA and pushed to Insided via API

0
cindyduong
7 days ago
D
darrinRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6526New

added idea PRD-I-6526 Ability to update external ID on an Account — Idea submitted in AHA and pushed to Insided via API

0
D
7 days ago
D
darrinRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6525New

added idea PRD-I-6525 The option to duplicate rules — Idea submitted in AHA and pushed to Insided via API

0
D
7 days ago
steve_rumble
steve_rumbleConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6523New

added idea PRD-I-6523 Required Multiple Tagging - When no action needs to be taken a tick box to assign single tag — Idea submitted in AHA and pushed to Insided via API

0
steve_rumble
7 days ago
D
darrinRookie
asked in Developer Q&A

How can I update the external ID of a Front Account after it has been created?

I understand that the external ID can be set when creating an account, but I need to update the external ID after the account has been created. The documentation does not mention how to update an external ID. I attempted to patch the update using 'external_id', but this approach was unsuccessful. One possible workaround is to automate the process of deleting the account and recreating it with the correct external ID, although I would prefer to avoid this method.     

1
molly
7 days ago
CFMJay
CFMJayConversationalist
asked in Workflows discussion

Need help with a script for to save attachments

Hello everyone!I am looking for someone that can help me to add a script that will automate the download of attachments based upon tags assigned.  If this is something you could assist us with implementing, please reach out.  Thank you! Jay

2
CFMJay
7 days ago
tom_karena
tom_karenaConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6517New

added idea PRD-I-6517 Assigning Conversation to not archive in "Shared with me" — Idea submitted in AHA and pushed to Insided via API

0
tom_karena
8 days ago
vy.ngo
vy.ngoRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6515New

added idea PRD-I-6515 it would be beneficial if Front had an apple watch app — Idea submitted in AHA and pushed to Insided via API

0
vy.ngo
8 days ago
JohnW
JohnWSmart Cookie
asked in Product Q&A

What Causes Ghost (Archived) Messages w/ No Activity to Reappear?

We have a user who has reported “Ghost” emails, sent only to them, that were previously archived, reappear in their personal inbox.  There seems to be no activity that would trigger this behavior.  Has anyone else experienced this phenomenon?  Is there any administrator-accessible forensic data, that can be examined to determine why these emails are reappearing? 

1
JohnW
8 days ago
L
lifanConversationalist
asked in Developer Q&A

How to get tag id for a tag name

How can I get the tag id for a tag if I only know the tag name?Other than list all the tags with the API https://dev.frontapp.com/reference/list-tags and then search the tag name one by one, if there is any other way to do this?

2
ahandley
8 days ago
helpdeskdummy1
helpdeskdummy1
asked in Developer Q&A

Sort conversations in Search endpoint

Hi! I'm currently working on a use case within my company where we need to list conversations of a specific recipient, sorted by creation date. While the Search conversations endpoint seems promising and returns the created_at field, the conversations aren't sorted accordingly. Is there a way to sort conversations by created_at field in Search conversations endpoint? I'm unable to use the List conversations endpoint due to the need to filter conversations by recipient. Any insights or suggestions would be appreciated. Thank you in advance!

2
helpdeskdummy1
8 days ago
benanderson
benandersonRookie
asked in Product Q&A

Best way to create rule for calendar invites

Hi, I have a rule setup that says when an individual gets an email it should be moved to a shared inbox. I want to set the rule that says not to move calendar invites sent to the individual. I have tried a rule to say if the header contains Exchange-Calendar then to notify the inbox owner and stop processing any other rules. I had this set up as rule number 1 but it still went to rule number 2 and sent to the shared mailbox.  I am probably looking at the wrong header section but is there a better or correct way to set a rule against a calendar invite?

1
D
8 days ago
vy.ngo
vy.ngoRookie
asked in Workflows discussion

New Contact Alert

a way to set a front rule or tag to recognize when a new email address that has never emailed us before emails us

2
JohnW
8 days ago
Christophe
ChristopheRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6512New

added idea PRD-I-6512 Mobile App Calendar Functionality like Gmail or Outlook — Idea submitted in AHA and pushed to Insided via API

0
Christophe
8 days ago
Christophe
ChristopheRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6511New

added idea PRD-I-6511 Email Swiping Feature on Mobile — Idea submitted in AHA and pushed to Insided via API

0
Christophe
8 days ago
Christophe
ChristopheRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6510New

added idea PRD-I-6510 Mobile App Customization - White Label with our LOGO — Idea submitted in AHA and pushed to Insided via API

0
Christophe
8 days ago
Christophe
ChristopheRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6509New

added idea PRD-I-6509 Inter-Workspace Global View for SuperAdmins — Idea submitted in AHA and pushed to Insided via API

0
Christophe
8 days ago
Christophe
ChristopheRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6508New

added idea PRD-I-6508 Text Styling Capabilities — Idea submitted in AHA and pushed to Insided via API

0
Christophe
8 days ago
Christophe
ChristopheRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6507New

added idea PRD-I-6507 Specific Email Printing Feature — Idea submitted in AHA and pushed to Insided via API

0
Christophe
8 days ago
carolin_meyer
carolin_meyerEnthusiast

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6506New

added idea PRD-I-6506 Pin more than 99 tags in your side bar — Idea submitted in AHA and pushed to Insided via API

0
carolin_meyer
10 days ago
timkral
timkralConversationalist
asked in Developer Q&A

Body Did Not Satisfy Requirements -- Incoming Messages on Custom Channel

I’m trying to receive incoming messages over a custom channel. I created the custom channel in my Front instance and copied the channel id from the Incoming API Endpoint. In order to test, I added the necessary values on the API docs page and gave it a try:➜  ~ curl --request POST \     --url https://api2.frontapp.com/channels/cha_g65ng/incoming_messages \     --header 'accept: application/json' \     --header 'authorization: Bearer XXXXX' \     --header 'content-type: application/json' \     --data '{  "subject": "Sample Subject",  "body": "Sample Body"}'{"_error":{"status":400,"title":"Bad request","message":"Body did not satisfy requirements","details":["body.sender: missing"]}}I tried a couple of modifications hoping to back into a solution, but still the same general error:➜  ~ curl --request POST \     --url https://api2.frontapp.com/channels/cha_g65ng/incoming_messages \     --header 'accept: application/json' \     --header 'authorization: Bearer XXXXX' \     --header 'content-

3
molly
11 days ago
annawetmore
annawetmoreHelper

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6499New

added idea PRD-I-6499 Block internal data from surfacing to external recipient — Idea submitted in AHA and pushed to Insided via API

0
annawetmore
12 days ago
S
SMorris23Rookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6497New

added idea PRD-I-6497 Sequences - Automated internal onboarding — Idea submitted in AHA and pushed to Insided via API

0
S
12 days ago
ArranLeith
ArranLeithConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6495New

added idea PRD-I-6495 Signatures for Whatsapp, Facebook, Instagram — Idea submitted in AHA and pushed to Insided via API

0
ArranLeith
12 days ago
ArranLeith
ArranLeithConversationalist
asked in Product Q&A

Signatures - Whatsapp, Facebook, Instagram

Is there a way to enable a signature to automatically appear at the end of every message? It works on email but is there a plugin or a feature coming that will allow the signature to appear on anything non email. It could just be a Front feature that puts it in the text box for you. Doesn’t have to sync with the respective apps

1
Luke
12 days ago

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