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118 Topics

marisa
marisaRookie
asked in Workflows discussion

Tag Reporting Rule

Hello community! I need help understanding how to best tag, surface ,and escalate the tags my customer success and sales team are using to then be able to automatically generate reports once a certain threshold of a tag has been met. For example, if we have 4 customers contact us with website issues, our team uses website_issues tag 4x a report should be sent to myself and other leaders to work closely with our IT team to resolve the issue in a timely manner. Is this a feature I may be missing? Any ideas? 

1
cat_apac
10 days ago
sharad52
sharad52Conversationalist
asked in Developer Q&A

Associate custom channel Notes logs/Phone Calls log to the contact number

Hi,I have organized my call/voicemail logs into the custom channel and it is showing as expected. i want to associate those logs in respective contacts too. is there a way to organize custom channel message to the contacts object ? 

1
jason
10 days ago
ArranLeith
ArranLeithConversationalist
asked in Product Q&A

Facebook - Filter People commenting on posts and/or replied to your story

Currently when someone comments on our Facebook story with an emoji/reaction it gets picked up on our system and gets tagged as a “member problem”. We want our members to be able to message us with an issue and we’ve got trigger words that activate that. We can’t just turn off all Facebook messages/reactions as we need to reply to some of them. This is where it gets tricky. We also have a rule where if the “Conversation Subject doesn’t contain: mentioned you on an; Commented on your; “ then add Member problems. We found this stops comments on Facebook posts flooding our views.   What we’re finding is when we put a post up on our story and it gets a reaction really quick. People are messaging in and it just floods the “member problems” view with these messages. We then have to manually go through and add a tag to separate the different types of messages.  Is there a way to separate a reaction/emoji from a genuine message?Is there also a way to put messages in our Facebook Group into it’

1
PhoebeatFront
11 days ago
craigklemp
craigklempFronteer
published in Partner news & updates

Introducing Front's new CEO!

Front Partners, I’m delighted to share the following news from our CEO, Mathilde Collin, about her transition to becoming Executive Chair at Front and the introduction of Dan O’Connell as Front’s new CEO. Dan brings a wealth of experience in customer service, communications, and AI, and will be a huge asset in supercharging the success of our partners and mutual customers. He’ll join Front on April 15 and officially step into the role on May 1, 2024.  Check out today’s blog announcement to read more about Mathilde’s decision to hire Dan.  

541
JohnW
11 days ago
benh21
benh21Enthusiast
asked in Developer Q&A

Open API core-api.json does not build valid java

I’m trying to use this Open API json file to generate Java client code to call Front’s API. I’m using maven and the openapi-generator-maven-plugin version 6.2.1.The first time I tried to do this, it failed with this message:-attribute components.schemas.KnowledgeBaseArticleResponse.items is missingI fixed this by adding"items": { "type": "string"},to line 2590.Then I tried again. It failed because the Java code is not valid. There's errors in a number of files, like EventResponseSourceData. Has anyone had success generating Java client code using the above mentioned file?

2
Javier - Developer Relations
11 days ago
Juan
JuanHelper

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6468New

added idea PRD-I-6468 Visitors: have an URL to retrieve all conversations — Idea submitted in AHA and pushed to Insided via API

0
Juan
11 days ago
Rik
RikFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6467New

added idea PRD-I-6467 AI Data Extraction — Idea submitted in AHA and pushed to Insided via API

0
Rik
14 days ago
cindyduong
cindyduongFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-6466New

added idea PRD-I-6466 P4 AI Answers Chat widget using Internal KB — Idea submitted in AHA and pushed to Insided via API

0
cindyduong
14 days ago
J
jduffEnthusiast

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6465New

added idea PRD-I-6465 Add allow-popups-to-escape-sandbox to plugin iframe sandbox — Idea submitted in AHA and pushed to Insided via API

0
J
14 days ago
J
jduffEnthusiast
asked in Developer Q&A

Sidebar plugin: add allow-popups-to-escape-sandbox to iframe sandbox

With the current sandboxing rules if you have a link that opens in a new window (which is allowed) using `target=”_blank”` the window opens but it is restricted to the same sandbox as the original iFrame. Adding `allow-popups-to-escape-sandbox` should allow that new window to break out of the sandbox. This is useful because once you are out of the sidebar iframe allowing confirm and alert pop ups no longer has the risk that they will be confused with popups from the container page. Allowing these as well as downloading etc on the new page would be useful in a number of cases. I understand that you should be able to use the SDK and the `openUrl` function that should function similarly, but depending on the application and use case updating the `target` on urls could be simpler solution. I can add this to the ideas board as well, but this seems like more of a bug or oversight since the sandbox already includes `allow-popups`.

1
jason
14 days ago
cindyduong
cindyduongFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-6458New

added idea PRD-I-6458 Handling Chatbot Messaging During Holidays/Slow Periods — Idea submitted in AHA and pushed to Insided via API

0
cindyduong
15 days ago
A
AlfieRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6455New

added idea PRD-I-6455 Ability to set a Primary Email & Phone for our Front Contacts — Idea submitted in AHA and pushed to Insided via API

0
A
15 days ago
delano
delanoRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6452New

added idea PRD-I-6452 Extra customisation options for emails — Idea submitted in AHA and pushed to Insided via API

0
delano
15 days ago
phoebe_lam
phoebe_lamFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-6451New

added idea PRD-I-6451 Jump to "most recent unread" when scrolling through conversation — Idea submitted in AHA and pushed to Insided via API

0
phoebe_lam
15 days ago
wayfinder_eng
wayfinder_engConversationalist
asked in Developer Q&A

Cc recipients limit at 21 when cerating draft with Front API

When using the API to POST a new email draft, I receive the following error if the recipient list is longer than 21 addresses:{    "_error": {        "status": 400,        "title": "Bad request",        "message": "Body did not satisfy requirements",        "details": [            "body.cc: should be an array"        ]    }} Does anyone know why this is the case?Thank you.

3
jason
15 days ago
josula
josulaConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6447New

added idea PRD-I-6447 Allow creating templates via rest api calls — Idea submitted in AHA and pushed to Insided via API

0
josula
16 days ago
jason
jasonFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6446New

added idea PRD-I-6446 API: Support multiple recipients on custom channels — Idea submitted in AHA and pushed to Insided via API

0
jason
16 days ago
Vchin
VchinConversationalist
asked in Product Q&A

Unable to view the photos after updating to UI/UX for chat-like channels

I need help in solving the issue where I can’t view the photos that sent by my client after the recent UI/UX for chat-like channels. Anyone is facing the same issue and anyone know how to solve it? 

1
Javier - Developer Relations
16 days ago
zeviposner
zeviposnerRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6445New

added idea PRD-I-6445 Restrict individual channels — Idea submitted in AHA and pushed to Insided via API

0
zeviposner
16 days ago
guillaume
guillaumeHelper
asked in Developer Q&A

Rule that trigger when email attachment is too heavy

I want to create rule that trigger when there is a failure to deliver an email. One of those case is when we send an email with attachment heavier than 20Mo.I created those rules, but they don’t trigger when I send an email with an attachment heavier than 20Mo. Any idea why?  

3
JohnW
16 days ago
adalid
adalidEnthusiast
asked in Product Q&A

Best practices for multi-user enviroment

I have a host server to which several users (7-9) connect to work remotely. What is the most recommended practice for this case: Install Front Wide Machine for multi-users or install the standard FRONT application by user session, I mean install it in each user session?

1
E
16 days ago
S
steve_bFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-6441New

added idea PRD-I-6441 A Knowledge Base SDK / search API on Knowledge Base — Idea submitted in AHA and pushed to Insided via API

0
S
16 days ago
sharad52
sharad52Conversationalist
asked in Developer Q&A

Custom channel denied (couldn't authorize channel)

Hi,I have created custom channel to route my all call/voicemail/Notes logs from my application (integration application) to front.While setting up channel i got following error and couldn’t even reauthorize(not clickable)Anyone can help me here. 

1
R
17 days ago
reng
rengRookie
asked in Get started on Front

Old Email suddenly showing up

HelloEvery once in a while we have an old email show up in our personal inbox. When I review the conversation details, I can see the conversation shows “Reopened in office 365 Inbox.” This is odd, because for the person that this happened to most recently has not opened outlook at all. We connect Front through Office 365. So, we are trying to understand what “Reopened in office 365 inbox” means so we can prevent it from happening again.Thanks  

1
Cori
17 days ago
cindyduong
cindyduongFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-6440New

added idea PRD-I-6440 Templates for chatbot flows — Idea submitted in AHA and pushed to Insided via API

0
cindyduong
17 days ago

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