Dynamic Variable Using Conversation Name

Hi Harry! Cat here from the Front support team 🌻

Good news - this is definitely possible!

To do this, I would recommend using a custom conversation field to store the Claim Number value. You would then be able to reference this field as a variable in your replies (including auto-replies using a message template!).

To store the value to the field, you would need to create a rule - it looks like it would be best for that to occur on the initial outbound message. You would need to leverage a Smart rule for this because of the complexity [Smart rules are available on our Scale plans and up]. Here’s a simplified version of what that rule might look like:

And here’s an example of a message template using that custom field:

I’ll pop some handy guides from our Help Centre on these topics below as well:

• Custom fields: https://help.front.com/en/articles/2172
• Smart rules: https://help.front.com/en/categories/323-smart-rules
• Variables: https://help.front.com/en/articles/2282
• Message templates: https://help.front.com/en/articles/2230

Please let us know if you have any questions or concerns!

Cheers,
Cat

Hi,

Not quite what I had in mind. I was thinking is it possible to do {{subject.name}} since that field exists and is where we place the claim number.

I’m afraid `{{subject.name}}` or similar is not possible right now because the conversation subject is not currently stored in a default field, I’m sorry! The only approach I can think of is the one I outlined above with saving the subject to a custom field that you can then leverage by referencing it in your message template.

Cheers,
Cat

Well, that’s unfortunate. I should have typed {{conversation.name}} but I suppose this is also not an actual field. It was a great idea though!

Regards,

Harry