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Product Marketing
Community Manager
April 15, 2025
Feature update

Customize request forms in the customer portal

Related products:ProfessionalEnterprise
  • April 15, 2025
  • 1 reply
  • 218 views
Customize request forms in the customer portal

Custom request forms are here! Now you can tailor the fields customers see when submitting a new request in the portal to add drop-downs, date pickers, file uploads, and more. You can also add branching to show relevant questions based on earlier answers. Learn more. 

      1 reply

      tmosley
      tmosley
      Conversationalist
      March 27, 2026

      This is a great feature. I’m setting up a rather complex ticket routing system.

      By any chance are the following features on your roadmap? They would improve our setup substantially.

      1. Input field types: yes/no toggle, multiple selection from dropdown or checkboxes
      2. CC Email - to be able to add a specific person in CC of the ticket interactions without a workaround
      3. Possibility of duplicating questions and forms so that each one doesn’t need be created manually.
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