Custom request forms are here! Now you can tailor the fields customers see when submitting a new request in the portal to add drop-downs, date pickers, file uploads, and more. You can also add branching to show relevant questions based on earlier answers. Learn more.
Feature update
Customize request forms in the customer portal
This is a great feature. I’m setting up a rather complex ticket routing system.
By any chance are the following features on your roadmap? They would improve our setup substantially.
- Input field types: yes/no toggle, multiple selection from dropdown or checkboxes
- CC Email - to be able to add a specific person in CC of the ticket interactions without a workaround
- Possibility of duplicating questions and forms so that each one doesn’t need be created manually.
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