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bgraeff
bgraeffConversationalist
asked in Product Q&A
Forwarding Calendar Invites

Hey team, we’re absolutely loving Front so far, but are having some pretty big adoption issues on the Calendar (getting people out of Outlook) due to the lack of the ability to forward an invite that isn’t created by the user. I know if the user owns the meeting they can edit details and add a participant, but often we forward external meetings and/or internal meetings that aren’t owned by the user. Has anyone figured out how to handle this use case? Or @Support can we prioritize please :)!!

221
Javier - Developer Relations
kjanzen
kjanzenRookie
asked in Developer Q&A
System Variables in Connectors

Hello.  I am looking for any suggestions on how to use system variables in Connectors.  I have a moderate amount of comfort working with APIs.  I have a Connector set up and working - POST requests are working and creating records in our third party app without issue.I cannot seem to be able to figure out how to pass system variables through our POST request.  I can create dynamic variables in the Connectors, but these do not seem able to access basic system data.  I have tried every variation I can think of - {{user.name}}, user.name, etc. but all this does is pass {{user.name}}, user.name, etc.to the created record.  I’m hopeful system variables can be passed through the Connectors and I am just missing something very obvious.  Any input is welcomed and appreciated.  Thank you!

922
Javier - Developer Relations
marie_chardon
marie_chardonFronteer
AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-8235New

added idea PRD-I-8235 Knowledge Base: Ability to add custom sections — Idea submitted in AHA and pushed to Insided via API

1
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marie_chardon
clement
clementRookie
AHA idea https://front.ideas.aha.io/ideas/PRD-I-8234New

added idea PRD-I-8234 Regular expressions for rules — Idea submitted in AHA and pushed to Insided via API

1
20
clement
jason
jasonFronteer
published in API news & updates
Vite-React-Auth0 sidebar plugin templateNEW SAMPLE CODE

We just released sample code that demonstrates how to create a Front sidebar plugin using Vite, React, and Auth0!  Visit our Developer Portal to learn more.

240
jason
marie_chardon
marie_chardonFronteer
AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-8233New

added idea PRD-I-8233 Using 'Collect teammate answers to power up macros' to embed pictures in comment — Idea submitted in AHA and pushed to Insided via API

1
30
marie_chardon
marie_chardon
marie_chardonFronteer
AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-8232New

added idea PRD-I-8232 Managing views by API — Idea submitted in AHA and pushed to Insided via API

1
20
marie_chardon
isaiah_l
isaiah_lFronteer
AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-8228New

added idea PRD-I-8228 Search Bar UI — Idea submitted in AHA and pushed to Insided via API

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isaiah_l
isaiah_l
isaiah_lFronteer
AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-8227New

added idea PRD-I-8227 Identify calendar event status — Idea submitted in AHA and pushed to Insided via API

1
20
isaiah_l
jason
jasonFronteer
AHA idea https://front.ideas.aha.io/ideas/PRD-I-8223New

added idea PRD-I-8223 [Dynamic Variable] Access "now()" timestamp — Idea submitted in AHA and pushed to Insided via API

1
20
jason
smerel
smerelConversationalist
asked in Developer Q&A
content security policy with strict-dynamic

I’m trying to use ‘strict-dynamic’ for my ‘script-src’ content security policy.I have a nonce set up in my page where I include the Front chat widget script: <script nonce="random nonce here" type="text/javascript" src='https://chat-assets.frontapp.com/v1/chat.bundle.js'></script>but it appears that that chat.bundle.js script dynamically loads app.bundle.js, which leads to a CSP violation in Chrome:Refused to load the script 'https://chat-assets.frontapp.com/v1/app.bundle.js?v=840fb872' because it violates the following Content Security Policy directive: "script-src 'self' 'strict-dynamic' chat-assets.frontapp.com 'nonce-9a6157311c94f2a96914fe5ac561d6fc'". Note that 'strict-dynamic' is present, so host-based allowlisting is disabled. Note that 'script-src-elem' was not explicitly set, so 'script-src' is used as a fallback.Is there a way to use strict-dynamic with the Front chat widget?

1587
E
jake
jakeFronteer
AHA idea https://front.ideas.aha.io/ideas/PRD-I-8212New

added idea PRD-I-8212 AI Translate for SMS and Chat — Idea submitted in AHA and pushed to Insided via API

1
20
jake
tim_schwartz
tim_schwartzConversationalist
AHA idea https://front.ideas.aha.io/ideas/PRD-I-8210New

added idea PRD-I-8210 Tab Spacing when typing — Idea submitted in AHA and pushed to Insided via API

1
30
tim_schwartz
theresa
theresaRookie
AHA idea https://front.ideas.aha.io/ideas/PRD-I-8209New

added idea PRD-I-8209 Open an attachment (like Excel) in a Google Sheets without needing to download the Excel file. — Idea submitted in AHA and pushed to Insided via API

1
30
theresa
murielle_bellec
murielle_bellecRookie
AHA idea https://front.ideas.aha.io/ideas/PRD-I-8206New

added idea PRD-I-8206 SLA to be applied only on assigned conversation — Idea submitted in AHA and pushed to Insided via API

1
20
murielle_bellec
NPdevs
NPdevsHelper
asked in Product Q&A
Must use Microsoft Edge to sign in

This is a mobile app only issue.After successfully signing in with MS Outlook on iPhone, I get the following error:You can’t get there from hereYou must use Microsoft Edge to access this resource.Since I am not about to install Microsoft Edge, I’d like to know if there are any other ways to log in. F.ex. by associating a Google Account with my Front App account? Note: I have no issues logging in with the Desktop App. Update: A quick work around is to use the email / password sign in.

181
sadie_mcdaniel
jason
jasonFronteer
AHA idea https://front.ideas.aha.io/ideas/PRD-I-8204New

added idea PRD-I-8204 [App Objects] Filter Rule Trigger by App Object Type — Idea submitted in AHA and pushed to Insided via API

1
30
jason
matt_senti
matt_sentiRookie
AHA idea https://front.ideas.aha.io/ideas/PRD-I-8203New

added idea PRD-I-8203 Application Objects/Request - Allow XML in the Body Request — Idea submitted in AHA and pushed to Insided via API

1
30
matt_senti
jason
jasonFronteer
AHA idea https://front.ideas.aha.io/ideas/PRD-I-8201New

added idea PRD-I-8201 Access "Teammate activity export" via API — Idea submitted in AHA and pushed to Insided via API

1
20
jason
geraldine_oduber
geraldine_oduberConversationalist
asked in Get started on Front
WhatsApp after 24hr limit (URGENT)

We need assistance on how to  send "opt-in" messages to be able to message our customers either outside the 24-hr window or to initiate a message with a new contact/customer. Pls. advise. 

203
helena
ArranLeith
ArranLeithConversationalist
asked in Product Q&A
Facebook - Filter People commenting on posts and/or replied to your story

Currently when someone comments on our Facebook story with an emoji/reaction it gets picked up on our system and gets tagged as a “member problem”. We want our members to be able to message us with an issue and we’ve got trigger words that activate that. We can’t just turn off all Facebook messages/reactions as we need to reply to some of them. This is where it gets tricky. We also have a rule where if the “Conversation Subject doesn’t contain: mentioned you on an; Commented on your; “ then add Member problems. We found this stops comments on Facebook posts flooding our views.   What we’re finding is when we put a post up on our story and it gets a reaction really quick. People are messaging in and it just floods the “member problems” view with these messages. We then have to manually go through and add a tag to separate the different types of messages.  Is there a way to separate a reaction/emoji from a genuine message?Is there also a way to put messages in our Facebook Group into it’

1742
PhoebeatFront
F
FsegattoRookie
AHA idea https://front.ideas.aha.io/ideas/PRD-I-8198New

added idea PRD-I-8198 Add an engagement rate metric under Customer Satisfaction Analytics to show CSAT surveys sent versus responses received for better insight into survey participation. — Idea submitted in AHA and pushed to Insided via API

1
20
F
F
FsegattoRookie
AHA idea https://front.ideas.aha.io/ideas/PRD-I-8197New

added idea PRD-I-8197 Add an engagement rate metric under Customer Satisfaction Analytics to show CSAT surveys sent versus responses received for better insight into survey participation. — Idea submitted in AHA and pushed to Insided via API

1
20
F
gregkn
gregknFronteer
posted in Workflows discussion
Empowering IT Support: How Front's IT Team Uses Front to Deliver Exceptional Service

Hello Front Community! 👋 I'm Greg, Front's Director of Corporate IT & Enterprise Security, and I'm thrilled to share how our team is leveraging Front to revolutionize our internal IT support. It's been a while since my last update, and with all the exciting product enhancements over the last year, I couldn't wait to give you a fresh perspective on our journey.Some of these features that I am going to talk about are in beta, so contact your Front account team or our Support team should you have any questions or want to try them out yourself! Quick Snapshot of Our IT LandscapeOur mighty team of five handled an average of 120 tickets per month in 2024. We're proud to report an average ticket resolution time of just 1 hour and 15 minutes, often wrapping things up in two replies or fewer. (Thanks to our shiny new resolution report for this insight!) We've built a robust tech ecosystem with Okta (identity provider), Okta Workflows (integration platform), BlueTally (asset management), an

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gregkn
shannon_cassidy
shannon_cassidyFronteer
AHA idea https://front.ideas.aha.io/ideas/PRD-I-8196New

added idea PRD-I-8196 API Rate Limit Visibility — Idea submitted in AHA and pushed to Insided via API

1
20
shannon_cassidy

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