Solved

Can I recall / undo / unsend an email that I’ve hit send on? 

I want my teammate to send from my personal email address. Is this possible in Front?

Our company got bought out so we’re changing names, including email domain. How do we do that in Front?

My manager set up a new team inbox for us but I can’t see it in my Front.

I set up Front Chat but the chat box isn’t showing up on my website. Can someone help me troubleshoot?

Can I delete a message permanently?

How do I manage my billing and plan?

I’m getting too many notifications. I only want it for a few inboxes but I get them for almost everything that happens in Front.

 I’m trying to use a shared inbox but my own name keeps showing up for the recipient instead of the company name. How do I make it show as coming from my company?

How do I use Google Groups in Front?

I have a private inbox but I want to make it shared. How do I do that? And can I make it private again later if I change my mind?

How do I remove a channel after I’ve added it?

How do I get an overview of how to use Front?

I'm wondering about better visual on Jira tickets. Is there a way to basically reopen a conversation when the conversation is ready to respond to or send a status change to Jira? I'm guessing this may be best with Zapier.

Can you make a rule based on if the account name is mentioned in the body? we have Salesforce notifications where the contact isn't included and shouldn't be but it should be assigned to the account owner. Part of what I'm trying to do is eliminate any rule where the rule is created once per account. Is there any possibility of a catch all rule like: WHEN inbound message is receivedIF subject or message body contains Account nameTHEN assign to Account owner. 

Does it really matter whether rule conditions are set up with AND or OR conditions??

Are the "hours" in the time passed trigger for a rule based on business hours set up in Front or are they calendar hours? For example, for the “time passed since trigger” rule condition.

Hi! I've got a specific "rule" question.  I'm looking to create a rule where we can forward a specific email (identified by a tag) to a recipient 3 business days after it has been archived.  In looking at the rules, I think what I may be missing is the ability to set it so that the action (forwarding) occurs 3 days after an event (archiving). Is there a way to set this up? If not, do you have any creative ways in which we may be able to achieve this? Thanks!

Can you get me access to mailboxes. I have access to them but can’t see them in my sidebar

My Front calendar scheduling links are setup with the Zoom option but it doesn't look like Zoom is being added to the meeting requests when people schedule a meeting. Please can you advise.

Dear Team, Kindly note that we are receiving the below message when trying to send an email from one of our channels. 

Hi, We are having some users with issues with snoozed items popping back up immediately in their assigned to me, and not at their snoozed time. Can you please advise?

With help from AI, I have managed to create this python script with the intention to be able to import a txt file containing a list of email addresses and append those emails to a newly created group (list).  Here’s how it runs:The user is asked to input the name of the input file. e.g. test.txt.  The file contains a list of emails, one email per line The script lists the existing Groups in frontapp and asks the user for the name of the New Group. If the users picks an existing name, the user is asked to choose another name.  After the user chooses a name for the new group, the script runs a check to see if the emails exist in Frontapp.  If it doesn’t exist, it creates a new contact giving it the name “New Contact”.   The script should then append the existing and new contacts into the New GroupStep four is what I have a problem with.  The script does everything, but for some reason, it is failing to append any existing contacts to the New Group.  For new contacts however, it works fin

Question here!  Just to confirm analytics when using delegation(s). Example: If I(Jaime) delegate my mailbox to you(Sadie & or Patrick), when we run reports metrics will only reflect Jaime mailbox correct? It will not add additional sent items for Sadie/Patrick if I run a report on Sadie/Patrick sent items. Update: Now that I read it several times, it sounds like the metrics get recorded to whomever is covering the mailbox delegated.

Afternoon! Is it at all possible to access a user’s mailbox from the administrative level? Example: I’m Customer service Director & have multiple emergency call outs today. For whatever reasons I want to look at these users mailboxes. I do not have their credentials, but am an admin on Front app. I understand you can grab assigned conversations from anyone at anytime and assign to someone else, but would that be all we can manipulate from a user who is not here? I also know you can add a user mailbox to your own account, but you need credentials for that to set up 365 with their account. Front also emails reset pw links to emails so resetting a pw is not an option either.   Thanks a lot!