Hello Front Community! Happy to be here - I had a question regarding the type of apps/plugins you can create using the developer platform.
Long story short, our team has integrated Front’s new Chatbot builder: https://changelog.frontapp.com/chatbots-now-available-in-front-chat-267103
I’m curious, if you are able to build an app that can dynamically answer based on the customer’s question/input?
For instance, we would like to dynamically suggest help desk articles to the user based on their question - through an API my company already has working.
Is this possible?
Best answer by jasonView original