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I’m looking to implement a lookup to an external database where I'm basically fetching a row based on a query to bring data into a Front conversation. I’m wondering what the best solution would be between webhooks (application or rules) and dynamic objects.

Hello Front Community! Happy to be here - I had a question regarding the type of apps/plugins you can create using the developer platform. Long story short, our team has integrated Front’s new Chatbot builder: https://help.front.com/en/articles/2073I’m curious, if you are able to build an app that can dynamically answer based on the customer’s question/input? For instance, we would like to dynamically suggest help desk articles to the user based on their question - through an API my company already has working. Is this possible?

Hi, Front team.Our team is going to build an IM system for our customers and our employees.we’d like tosync Sendbird messages from our customers to Front sync message from our employee replies in front to Sendbird threadI saw you have rate limit policy, I want to know if this policy also applies to this api: https://dev.frontapp.com/reference/post_channels-channel-id-incoming-messages If so, as our business grows, we are going to break through the limit quickly. what can we do to resolve this problem. thanks.

I’d like to search for conversations using the message-id form the source message. Any way to do this?

My front plugin displays a select box with all the recipients of the currently selected conversation, and I would like to remove from this recipients list the one that are inboxes of the company. However, when I retrieve the inboxes of the company, I only get their names, and not their emails so I cannot exclude the inboxes from the select box. Is there any way to retrieve an inbox email when working in a plugin ?

Hi, I am using Front API to develop an automation. We have users currently use Front Chat. I am wondering whether there is a way to let Front Webchat should the bubble by the API? We noticed that when people start responding on Front GUI, there is a bubble on the chat. But can we do it if we are interacting through API? Cheers,

Hi,With the search endpoint of the Core API, it is possible to filter conversations with a specific tag :https://url/conversations/search/is%3Aarchived%20tag%3Atag_xxxxxBut I need to filter conversations that have not a specific tag.It is possible to compose a query. I tested “not”, “!” but it seems not to work.Thank for your help.RegardsBenwa

Why is it that all of my archive messages when i get replies, are no longer showing in “Open”? They are not unarchiving and I have no idea why. I currently dont have any rules in place so that should not be the issue.

I’ve got an Inbox, with the Twilio-WhatsApp channel defined. In Twilio, I want to have it configured to call a webhook when a message arrives. The format of the webhook is https://webhook.frontapp.com/sms/<something>.  My question is: where does the URL come from? 

Hi,I know you have the Update conversation API endpoint for moving a conversation to another inbox but is there some way to move messages to another folder in the same inbox? Thanks!Raul Gonzalez

I want to know for sure that email was delivered, if so I consider it as successful send, no action required if not I need to do some stuff.How can I check that email was not delivered through API

Hi there, When sending a message to a custom channel via the API (https://api2.frontapp.com/channels/{channel_id}/incoming_messages), is it possible to set an email address that should be replied to for when a user in Front tries to reply? Or, is there a better way of sending messages to Front as if they were an email? My use case is a customer filling in a form on our website, which triggers sends a message to front (currently a custom channel) - our team will then action the request & reply to the message, which I'm expecting to be delivered via email to the initial customer.

Building a plugin using the plugin SDK and now I need to use the Core API to create a comment on a ticket. Instead of handling API Tokens or going through the OAuth dance, is it possible to just get an appropriate token from the Plugin SDK to use for Core API requests?

Hello, How can I import a message into an existing conversation using the API ? We are trying to make a chat-like interface with which our client will send mail that should be imported through the FrontAPI Thanks, Best regards,Anthony

Good afternoon, We are VERY green to Front… Initially, I was under the impression, we would be able to set x3 team members - so that we can each log in to access the same 1 email inbox. We do not have different email addresses - as we currently only log on via web access to gmail. moving forward, Would love it so that we can chat between us remotely - but each time I try to set up a team mate, it asks for an email address… and naturally - we only have the 1 for all 3 of us?? My head is boggled!! please help… cheers

Can you elaborate on the logic used to determine the recipient list (To, CC, BCC) of a new message in an existing conversation? Also, is there an API endpoint to retrieve this list of recipients?  Currently we are retrieving the last message in the conversation, but that does not always include everyone who has been involved in the conversation.

We have a custom channel. In that channel there are conversations, threaded by a custom hash (all messages in the conversation have the same `thread_ref` in metadata). Typical conversation has 3 participants:a team member a user a bot, whose messages are imported using https://dev.frontapp.com/reference/post_channels-channel-id-incoming-messages I have a conversation ID, and based on that I need to get all conversation participants.https://dev.frontapp.com/reference/get-conversation-by-id -- get the teammate and one of the other participants (based on the most recent message) https://dev.frontapp.com/reference/get_conversations-conversation-id-followers -- only gets the team memberHow do I get all the participants?

How do I remove formatting in front? Here is a typical scenario.  I do a copy and past and it pastes the formatting.  In Apple mail I would just do “remove formatting”.  Only way I have found in front is to change it to markup, remove any urls, and then go back.  This is cumbersome

We’ve developed a side bar web app using your plugin and is working well in an account hosted in EEA. We want to use the same app based on your plugin to be used in an account hosted in US and used in Canada. Is there any change we need to take care of? Will it work without any change?

The images in my signature keep breaking. How do I fix that?

Are API tokens and webhook secrets created at the org level or tied to a specific account? For example, if I leave the company and my Front account is deactivated, will the API tokens and secrets that I’ve created still be active and valid?

 Images and formatting are breaking when I try to recreate a signature. Can you help?

I created a rule to tag emails, but old conversations didn’t get tagged. How can I apply this retroactively?

How can I change my email address?

I want to get rid of an inbox, but I don’t want to lose the historical messages. How can I do this?