API news & updates

Composer plugins now have access to a closeDraft function, which both closes the composer plugin and the draft composer in Front. This is useful for plugins that send messages directly within the modal window. For example, in the following screenshot, the Send Template button sends a message template through a channel, and uses the closeDraft function to close both the composer modal that contains the button AND the draft composer behind it. Note that this method is available for composer plugins but not sidebar plugins. Learn about the closeDraft function on the Developer Portal.

This announcement details a potentially breaking change to the Core API. The changes might affect you if your company uses our API in one of your integrations or tools to return a list of company, team, or individual tags. TLDR: Please update your Front integrations by November 4th, 2023 so that they handle paginated results from the Tags API endpoints. Previously, these endpoints returned all the tags in one response, but we are changing this behavior so that the endpoints return paginated results instead. This change will result in better API performance when retrieving tags from a list of potentially hundreds or thousands of tags. If your integrations have been relying

Ever wondered how pagination works for the Core API? We now offer a quick guide to get you up to speed.  

Have you been confused by the q search query object available on some Core API endpoints? We hear you! Now you can access a new help topic to learn how to filter the results of certain GET endpoints to retrieve exactly what you need. P.S. Remember to subscribe to our API News & Updates page to be notified of developer news!

You can now create company-level tags via the API using the Create company tag endpoint. View the company-level tags using the List company tags endpoint. Happy coding!

You can now add channel types as features to Front apps. This makes it much easier to create new channel types, eliminating the need to submit a form and request channel credentials from Front. Instead, you can configure a server for your channel and obtain the App UID and App secret directly from your app settings. As part of this change, “partner channels” have been renamed to “application channels” to emphasize that you can now self-serve channels through the Front apps available on the Developers page in your Front settings. The functionality of applicati

Building a Core API integration? We now offer a sample application that demonstrates How to import messages and conversations Setting headers and attachments Rate limiting Head to our Developer Portal to check it out!

If you’d like to offer customers a way to chat with you on your mobile app, you can now implement the Front Chat widget in your app using a webview. The webview has full parity with all Front Chat features, including access to the Chat Widget SDK. Refer to our Developer Portal for instructions on installing Front Chat on your mobile app.  

The Front UI Kit is now officially out of beta!  The Front UI Kit a set of React components that help you build plugins. The Front UI Kit includes buttons, menus, date pickers, and many other useful and common plugin components. Using the Front UI Kit should help you save on development time and provide your plugin users a set of well-tested and familiar components to interact with.Learn more on our Developer Portal.

You can now create and manage apps directly in Front with the new Developers page! The Developers page is available in your company settings (you must be an admin to view).  View and manage all your apps in one placeWhether you're creating a Core API integration, a plugin, or a new channel type, the Developers page will be your one-stop shop for managing all the integrations you are developing or have published in the past. Read the full details in the Create, manage, and publish apps topic. Obtain OAuth or API token credentials without requiring assistance from Front SupportYou no longer have to contact Front Suppo

We've released an update that wraps the Front Chat widget in an iframe. This backend update is expected to greatly improve the Front Chat widget’s integration with your website by reducing log, error, and dependency contamination.