Between Sunday 2023-11-19 0800 UTC and Sunday 2023-11-19 0900 UTC, customers in our us-west-1 data center region may experience an interruption to loading conversations, loading conversation lists, and reopening conversations from an integration. This is due to planned maintenance work required on a core database service.

What is the impact?

During the window, the conversations viewing experience will be degraded or unavailable. The display of new messages, counter updates of all workspaces, and some asynchronous conversation mass-actions will be delayed. 

Developers trying to use the API via integrations may receive a 503 "service unavailable" error in their list conversations responses during the interruption. This should be resolved once the maintenance is complete.

Why are we doing this?

One of our core database clusters needs to be restarted during the maintenance window while we perform an important security upgrade. We are doing this type of work during off-hours to minimize disruption to customers.

What will happen to inbound messages?

They will be queued up and processed/delivered once the affected features are back up. 

What will happen to messages that are scheduled to be sent during this time?

Outgoing messages will not be delayed.

How can I stay updated about the maintenance?

Visit https://www.frontstatus.com/ for updates.