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Developer discussion

Discuss the Front Platform APIs, SDKs, and integrations

  • 27 Topics
  • 58 Replies
27 Topics
Mika
MikaConversationalist
asked in Developer discussion
About Message ID and detecting mail or multiple mails within conversation

Hi,I am currently visioning kind of an order recognizion plugin which potentially could automatically detect which orders does the conversation consider.Idea behing this is that we currently do add the Message ID of received orders to the order itself while adding it to our ERP. This helps greatly but I’d like to make it even easier and potentially with added possibility to even edit the orders via iFrame element within Front.But to make it happen, I would need to know if it’s even possible to create a plugin with a function to detect multiple Message ID:s from conversation (and then do the math with the data which comes from the ERPs server)?What do yo say? Would it be possible or would you have better ideas? 😊

2293
Javier - Developer Relations
1 year ago
A
AlanDConversationalist
asked in Developer discussion
Integrations

Hi all, Not sure if this is the correct location for this. I run a Technical Support team and we have inbound via email and WhatsApp as well as Zoho CRM tasks.  Zoho Desk didn’t work out for us as it would not work with custom modules of CRM. We don’t a yet have a developer.  Front looks like it may suit us but we use personal email, shared team inboxes and we also use WhatsApp groups that involve the team but also customers in those groups. Can Front work with WhatsApp groups (as well as 1 to 1 WhatsApps) and Zoho tasks?

3535
domkrpan
1 year ago

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