Connectors

Hi guys,  I`ve started exploring the Dialpad integration in Front and was curious to know if anyone could share some best practices and how to best leverage this integration. Thanks in advance!

Hi, I am setting up a new support portal, and started an Enterprise Trial so that we would have access to application requests so that we can hit our custom API. After setting up an app request, testing it successfully (“Test Successful”), and the status is “Ready,” it is NOT surfacing when selecting the “Select app request” action in a new macro/rule workflow. See the screenshots below.This is the app request, showing “Ready” status: And when creating a new macro, it keeps telling me to setup a new application request, because it cannot find the ones I have created:Is there something wrong with my account setup? Why can’t I use the app requests in rules/macros?

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This will help you make sure a Front conversation being linked to a JIRA issue will not go unnoticed. The idea here is to leverage our JIRA connectors through an app request rule that will automatically post comments in JIRA issues when those are linked to a Front conversation. Here’s how your rule should look like: This rule will trigger on app objects being added to a conversation, will check that the added app object is a JIRA issue, and will post a comment in that JIRA issue  This is the dynamic variable used to determine if the added app object is a JIRA issue This is the dynamic variable used to extract the JIRA issue key used to post the comment The comment body referencing the conversation ID to link JIRA users directly back to the conversationComment body:{"version": 1, "type": "doc", "content": [{"type": "paragraph", "content": [{"type": "text", "text": "New report for this issue (automated message)", "marks": [{"type": "link", "attrs": {"href": "https://app.frontapp.com/open

Hello.  I am looking for any suggestions on how to use system variables in Connectors.  I have a moderate amount of comfort working with APIs.  I have a Connector set up and working - POST requests are working and creating records in our third party app without issue.I cannot seem to be able to figure out how to pass system variables through our POST request.  I can create dynamic variables in the Connectors, but these do not seem able to access basic system data.  I have tried every variation I can think of - {{user.name}}, user.name, etc. but all this does is pass {{user.name}}, user.name, etc.to the created record.  I’m hopeful system variables can be passed through the Connectors and I am just missing something very obvious.  Any input is welcomed and appreciated.  Thank you!

As we’re in setup, does anyone have any good advice in terms of keeping it simple but impactful in terms of the connectors we’re building. How should we think about connectors and their applications within Front. We have a development team and want to make sure we’re prioritizing the right work for connectors. Looking for a framework to help us think about this prioritization.