Boost productivity and focus with a new reimagined inbox

I agree with all of this. The UI is attractive, but lacks a huge amount of functionality and clarity compared to the old version. My assumption is that you did not survey users on any of this, as the net result of the changes is that more clicks are required to handle basic tasks in almost every area of the system.

We are a business that embraces progress and does not have an issue with change, but not UI/UX change at the expense of simplicity, speed and core functionality.

I urge you to retain the old UI well beyond early August until missing functionality and ease of use is restored! This will otherwise seriously impact our workflow, and may well impact our decision to remain a customer. 

Could the top search bar be re-enabled? The new layout is less efficient to use.

Dark side bar mode doesn’t seem to work with the new UX.

Really hoping for a quick fix!

The lack of contract seems to be the most common issue my team has run against from an accessibility and readability perspective. Dark Sidebar no longer works. 
Other issues are a clean UI now makes things nested so it takes more clicks to accomplish the same steps as previous. Mark as Spam and Trash are not nested and there’s more white space in the upper bar. 

Open seems more of a burden than a helper. Bring Discussions back to the sidebar. 

Hello, 

Is there a way to add the status back to the tickets? like for them to show the different status each ticket has it be easier to see where they stand. 

I to am a bit confused. When I screenshot the two different formats side-by-side then I see 9 emails displayed in the new version versus 10 emails displayed in the old version. Granted that the new UI does give more of the thread open.

In the old UI we were managing the status of items inside of each Inbox or inside of your own global inbox. All of that was 1 click away. Your calendar, contacts, etc. were all 1 click away with no need to go through a dropdown.

In the new UI we are managing by status versus by inbox. That being Open, Later, Done. I just don’t know that our workflow matches that mentality. 

In addition, the Later and Done designs don’t have headers for types of work like the Open section does. In the Open section you have All, Tasks, and Discussions. Inside Later you have All, Waiting, and Snoozed. Inside Done you have All, Archived, and Resolved. I would argue that there needs to be some way to see type of work in those two segments and not just a further breakdown of status. Maybe it defaults to all statuses with in that section and then you have headers for Tasks and Discussions like the Open section. Then you breakout the sub-statuses by having a dropdown arrow like you do on the Open segment for Subscribed, Assigned to me, and direct.

All that is to say, the filtering does not feel consistent and I am not sure who was the test case for the workflow.

Personally I worked out of Inbox or the Shared Inbox most of the time and swapped between statuses using the pre-filtered headers in the old UI. Now that I have to go between statuses on the left hand Navigation then it feels clunkier than the old method.

I also agree with other commenters that the search bar being permanently at the top felt more intuitive and that there has been increase in total clicks for the same workflow.

Mass assigning Conversations should be easier, it is now hidden in a dropdown, which cost me one more click, there is so much space on the rest of the page to add it to the other quick actions.

Just wanted to echo what some other folks are saying as well:

Search bar on top with a wider click-zone was more intuitive and easier to navigate.

Something I noticed was the Discussions when clicked only has open Discussions, not an option to see archived discussions - you have to go to “Done” sidebar and then look through archived to find, unless I am missing an easier way?

Edit: saw you can filter to discussions in the “done” sidebar - this is more work to go to instead of Discussions being its own sidebar option like it was previously

Hi ​@futureproof - thanks for your kind word! To your questions - the mobile app will be updated in Q3. Re the Front UI Kit for developers - currently we don’t have plans to update this right now, but curious if this would be important for your team?