Skip to main content
P
Product Marketing
Community Manager
April 2, 2024
Feature Update

Upcoming user experience enhancements for Front Chat, WhatsApp, SMS and more

Related products:StarterProfessionalEnterprise
  • April 2, 2024
  • 15 replies
  • 961 views
Upcoming user experience enhancements for Front Chat, WhatsApp, SMS and more

We're excited to announce upcoming UI and UX improvements for chat-like channels to give them the look and feel of more real-time messaging. These updates will better differentiate between inbound messages from customers, outbound messages from agents, and internal-only comments so your team can respond quickly and accurately.
 

Over the next few weeks, we’ll slowly roll these updates out to customers using the following channels: Front Chat, WhatsApp, SMS, Instagram, Facebook, Telegram, Slack, Google Business Messages, and other third-party messaging channels. We estimate that all customers on these channels will see the changes by mid-May.
 

Have any questions or feedback about these changes? Please submit it here with the subject line "UI/UX for chat-like channels feedback."
 

 

      This topic has been closed for replies.

      15 replies

      Show previous replies
      gmay
      gmay
      Conversationalist
      April 16, 2024

      Has the option to delete drafts been removed?

       

      LukePT97
      LukePT97
      Conversationalist
      April 16, 2024

      Not a fan of this update. I don’t like how:

       

      • we now have to hover over a message to see the date/time it was sent instead of easily being able to see it for any message on screen
      • It’s more difficult to switch between “2h ago” and “Date/Time” formats
      • internal comments from end users show up on the left side of the page when that’s the side the person we’re speaking to shows up on
      • Drafts are now seemingly attached to all conversation. (I’m sure there’s some use to this one, but I never liked the draft concept to begin with so maybe I’m just salty)

       

      These are just a few minor things I noticed in the first day I was forced into this update that don’t make sense to me 

        Mel
        Mel
        Conversationalist
        April 17, 2024

        I prefer the old version rather than this new update because of the following:

        1. You have to use the mouse and click on the textbox to type your message unlike before that I use CMD+R and then I would be able to type my message.
        2. Can’t see the date and time unless I hover my mouse

        What I like is the chat bubble being on the left and right so I can easily determine if it’s a response from a client. 

          javier_llorente
          javier_llorente
          Conversationalist
          April 22, 2024

          I would like to express my discontent with this update when it comes to points other users have already mentioned:

          "internal comments from end users show up on the left side of the page when that’s the side the person we’re speaking to shows up on"
           
          "Drafts are now seemingly attached to all conversation. (I’m sure there’s some use to this one, but I never liked the draft concept to begin with so maybe I’m just salty)"
           
          "internal comments from end users show up on the left side of the page when that’s the side the person we’re speaking to shows up on"
           
          "Has the option to delete drafts been removed?"

          Please, roll back on this.

          Thanks.
           
          Javier - Developer Relations
          Javier - Developer Relations
          Community Manager
          April 22, 2024

          Please submit your concerns here with the subject line "UI/UX for chat-like channels feedback”.

          Javier - Front Developer Relations
          Terms & ConditionsAccessibility statement