You can now select an internal Front knowledge base as the source for suggested replies.
With suggested replies, your team can:
- Let AI craft the right response to save time on repetitive inquiries.
- Quickly validate the suggested draft with easy access to the article AI used as a source.
- Maintain oversight on customer communication by allowing your team to review, edit, and personalize messages before they’re sent.
Learn more about suggested replies, now in open beta.