Power suggested replies with an internal knowledge base

You can now select an internal Front knowledge base as the source for suggested replies. 

With suggested replies, your team can:

• Let AI craft the right response to save time on repetitive inquiries.
• Quickly validate the suggested draft with easy access to the article AI used as a source.
• Maintain oversight on customer communication by allowing your team to review, edit, and personalize messages before they’re sent.

Learn more about suggested replies, now in open beta.