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Product Marketing
Community Manager
February 8, 2024
Feature Update

Dialpad voice updates for improved call monitoring and collaboration

Related products:ProfessionalEnterprise
  • February 8, 2024
  • 2 replies
  • 539 views
Dialpad voice updates for improved call monitoring and collaboration

We’ve made several enhancements to our Dialpad voice experience, including:

  • Enhanced incoming call notifications, so you’ll never miss a call
  • Automatic assignment of an incoming call to the agent who receives it
  • Improved call history logging for a clear understanding of call activity and easier collaboration on those conversations
  • Faster recaps of conversations with AI call transcripts

See the improvements when you try the Dialpad integration and set up a Dialpad inbox.

      2 replies

      gocare_jason
      gocare_jason
      Conversationalist
      May 5, 2024

      These are great updates! Is there any way to modify/disable this behavior:

      • Automatic assignment of an incoming call to the agent who receives it

       

      We wrote our own internal plugin to handle this a few years ago, and this new auto-assign behavior is causing issues with our internal plugin. Thanks!

      sarahgoldman
      sarahgoldman
      Fronteer
      May 15, 2024

      @gocare_jason We’re excited about the updates too! There isn’t a way to modify or disable the automatic assignment behavior. If you need any assistance based on your internal logic, feel free to reach out to our support team. Or if you’d like to suggest an improvement as an idea, you can submit it to our ideas portal.

      Senior Product Marketing Manager, Front
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