Frontlines 2024 AMA: Your questions answered

Q: Can suggested replies be generated based on an internal database not available for public view?

A: Yes, suggested replies can use an internal Front Knowledge Base so the content isn't visible externally. You can learn more about suggested replies here: https://help.front.com/en/articles/914304 

Q: Which AI features are available now and how can I start using them?

A: At Frontlines, we announced two new AI features are now available in open beta and ready to use: AI Translations and internal AI Answers. To start using them, a company admin will need to go to Company Settings> AI and turn them on. Internal AI Answers will also require a Front Knowledge Base be set up in English or French to source answers from.

You can learn more about these features and all of our AI features that are available to use now here:

• Help article summarizing all AI features
• Front Academy course on AI beta features
• Front Academy course on AI Summarize and AI Compose (officially launched, not in beta)

Please note that some of these features (AI Tagging, similar conversations, suggested replies, AI Translations, and internal AI Answers) are available in open beta for the latest Growth plan and above and are free to use through the end of 2024 but may be moved into a paid add-on in the future.

Q: When will AI Assist be ready?

A: AI Assist is in private beta now, but we hope to add more customers soon. We’ll share updates as they become available. You can also subscribe to Product Updates to keep up with all of our feature releases.

Q: Can I use an external knowledge source, like Notion, in AI Answers?

A: AI Answers supports Front Knowledge Base or third-party knowledge sources. As long as the external knowledge source, like Notion, is in English or French and ~3,000 pages or less, you can connect it to AI Answers by adding the URL. You can read more in this article: https://help.front.com/en/articles/788928.