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Question

Front Setup - "identifying your topics" ... seems to be taking a long time

  • November 3, 2025
  • 3 replies
  • 24 views

laforce

Hi

Just setting up Front.  It seems to be taking a long time  "identifying your topics" in the set up. It’s fair to say that our email account is pretty large 28,300 sent items so would that be the reason?

Maybe I’m just impatient :)

Thanks

 

3 replies

Sadie
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  • Fronteer
  • 69 replies
  • November 3, 2025

Hi there! Yes, the ingestion for that amount of data can take a bit :) However, I would continue to monitor and write in to the Support Team if you find it hasn’t completed by end-of-week!


laforce
  • Author
  • Conversationalist
  • 1 reply
  • November 4, 2025

It seems to have stopped mid way …. the Discover your Topics is greyed out.  Not very good first impressions with Front - disappointing.


tiamarie_dennington
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Hello,

 

Tia from the Support Team here 👋, stepping in to help.

 

If you're experiencing issues with the Topics feature, please reach out to us at Support@frontapp.com.

We're here to assist you and ensure you have a smooth experience with Front.

 

Looking forward to hearing from you!

 

Best,

🦋 Tia Dennington

Customer Support Representative