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laforce
laforce
Conversationalist
November 3, 2025
Question

Front Setup - "identifying your topics" ... seems to be taking a long time

  • November 3, 2025
  • 4 replies
  • 298 views

Hi

Just setting up Front.  It seems to be taking a long time  "identifying your topics" in the set up. It’s fair to say that our email account is pretty large 28,300 sent items so would that be the reason?

Maybe I’m just impatient :)

Thanks

 

    4 replies

    Sadie
    Sadie
    Fronteer
    November 3, 2025

    Hi there! Yes, the ingestion for that amount of data can take a bit :) However, I would continue to monitor and write in to the Support Team if you find it hasn’t completed by end-of-week!

    Sadie - Senior Customer Support Specialist
    laforce
    laforceAuthor
    Conversationalist
    November 4, 2025

    It seems to have stopped mid way …. the Discover your Topics is greyed out.  Not very good first impressions with Front - disappointing.

    tiamarie_dennington
    tiamarie_dennington
    Fronteer
    November 4, 2025

    Hello,

     

    Tia from the Support Team here 👋, stepping in to help.

     

    If you're experiencing issues with the Topics feature, please reach out to us at Support@frontapp.com.

    We're here to assist you and ensure you have a smooth experience with Front.

     

    Looking forward to hearing from you!

     

    Best,

    🦋 Tia Dennington

    Customer Support Representative

    aryanak
    aryanak
    Conversationalist
    January 23, 2026

    Hi there! I had a similar issue with topics! They do take some time to load and get significant data that you can use and get auto-replies from. But, mine was also taking longer then expected, I reached out to support and they caught a bug and quickly fixed it - might be worth reaching out to them.

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