What High-Performing CX Teams Automate (and What They Never Will)

CX automation is not about “can we automate it?” It’s about making defendable decisions about where automation is safe, where AI should assist while humans stay accountable, and what should remain human-led.

Join Kevin Yang (Director of AI at Front) and Alyssa Medina (VP of Customer Support at Fathom) for a practitioner conversation on frameworks, guardrails, and real-world trade-offs — plus live Q&A. Register to save your seat and get the Customer Operations Automation Field Guide after the session.