Question
If you had multiple Smart QA Scorecards...
Hey everyone đź‘‹
Today we support one scorecard per workspace, and we’re working on changing that - so that you can have the flexibility of different scorecards to apply for different participants in the same conversations, with a shared criteria library to select from across your company.Â
We’re currently exploring how to define the applicability of a scorecard, and would love your input.Â
If you had multiple scorecards, what would be your use case / purpose for the different scorecards? How would they be ideally setup ? A scorecard per teammate group, inbox etc?Â
