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helena_wang
Fronteer
August 20, 2026
Question

If you had multiple Smart QA Scorecards...

  • August 20, 2026
  • 0 replies
  • 1 view

Hey everyone đź‘‹

Today we support one scorecard per workspace, and we’re working on changing that - so that you can have the flexibility of different scorecards to apply for different participants in the same conversations, with a shared criteria library to select from across your company. 

We’re currently exploring how to define the applicability of a scorecard, and would love your input. 

If you had multiple scorecards, what would be your use case / purpose for the different scorecards? How would they be ideally setup ? A scorecard per teammate group, inbox etc?Â