Before we dive into feedback on the feature itself, we'd love to understand where you're starting from. This will help us tailor updates and prioritise what matters most to your team.
Please share your thoughts on the following:
- What's your current process to QA? (manual spot checks, daily/weekly/monthly reviews)
- How many conversations does your team handle per week, roughly?
- What are the most important things you evaluate agents on today?
- What metrics matter the most to your team today?
No wrong answers — we just want to understand your starting point so we can make Smart QA as useful as possible for you. Thanks!