Before we dive in, we'd love to understand how you're currently thinking about CSAT at your company. This will help us prioritize what matters most to you during the beta.
Please share your thoughts on the following:
- How are you currently using CSAT scores in your team and review workflows?
- What's the primary reason you want to use Smart CSAT? (e.g. identifying improvement areas, agent performance tracking, reporting to leadership, identifying at-risk customers)
No wrong answers here — this is purely to help us understand your starting point. Thanks in advance!