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Message body is truncated

  • May 30, 2026
  • 4 replies
  • 142 views

rachael

When we read a conversation via the API/connector, the message body comes back truncated to roughly 200 characters.

That truncation means the assistant sometimes drafts without the full context — e.g. it asked a customer for a photo when, further down the same email, she'd already said she didn't have one.

Is there a way to retrieve the complete message body through the API/connector (a full-text field, or a parameter to disable truncation)? That single change would make automated drafting much more reliable for us.

4 replies

Javier - Developer Relations
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I believe this is related to the following topic. Our engineering team is already working on a fix!
 

 


rachael
  • Author
  • Enthusiast
  • June 1, 2026

Thank you! Sorry, I did see that after I posted - appreciate you working on a fix! 


Javier - Developer Relations
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Of course! No problem, please report everything you see, it’s on us to consolidate it all!


Javier - Developer Relations
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Fix deployed just now, hope it works well, but let us know if not!