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Message body is truncated

  • May 30, 2026
  • 0 replies
  • 6 views

rachael

When we read a conversation via the API/connector, the message body comes back truncated to roughly 200 characters.

That truncation means the assistant sometimes drafts without the full context — e.g. it asked a customer for a photo when, further down the same email, she'd already said she didn't have one.

Is there a way to retrieve the complete message body through the API/connector (a full-text field, or a parameter to disable truncation)? That single change would make automated drafting much more reliable for us.