MCP feedback on daily usage
Hello Front team,
We’ve been testing the Front MCP with Claude and overall, it’s been super useful for our CSM team!
Being able to interact with Front directly from Claude has a lot of potential for our day-to-day workflows, especially when it comes to understanding conversations, drafting replies, and saving time on email management in general.
After using it regularly, we’ve also identified a few things that were impacting our experience, and we wanted to share it with you :
- Images & screenshots: Claude doesn’t seem to be able to read screenshots or images embedded in emails ? And this is sometimes key for the context
- Draft iterations: When asking Claude to improve or modify an existing draft, it sometimes creates a new draft instead of updating the previous one. Being able to iterate on the same draft would make the workflow much smoother.
- Draft refresh in Front: Updates made through the MCP don’t always appear immediately in the Front interface. We sometimes need to open the message in a pop-up, or switch to another conversation and come back, to see the updated draft.
- CC recipients: When creating a draft reply, the original CC recipients aren’t always preserved, sometimes only the sender is included.
- Long threads & confidence: On longer conversations, Claude can occasionally miss information that is explicitly mentioned earlier in the thread. Don’t know if there is a specific limit on this?
- Email Templates: This is not (yet) possible to manage email template via the MCP, but maybe planned on your side?
Overall, we’re really enjoying the integration and see a lot of value in. These improvements would make the workflow even more reliable and seamless for teams like ours using it on a daily basis.
Happy to share more details or examples if useful!
Léo