Unplugged but still connected: How we enjoyed our company offsite while still supporting our customers

How did our customer support team care for our customers while attending our week-long company offsite in Mexico? Front’s Head of Support ​@Kenji Hayward spills the beans on what it takes, including turning everyone at Front into a temporary customer support agent! 

As Kenji puts it:

This isn't about getting someone else to do our job — it's about getting everyone closer to our customers and product.

With company-wide queue coverage, our support team was able to take a well-deserved break (even though it was only three hours — they’re true heroes!) to team bond and enjoy themselves. 

👀 Read Top-Tier Support newsletter to find out how we had fun and maintained 100% CSAT the whole time.