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helena
Community Manager
December 12, 2024
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[Recording] Front Product Roadmap Webinar: January 2025 Edition

  • December 12, 2024
  • 24 replies
  • 1088 views
[Recording] Front Product Roadmap Webinar: January 2025 Edition

Ready to peek behind the curtain and see what’s cooking? Here’s our exclusive webinar where we unveil our upcoming roadmap and show off some shiny new features guaranteed to level up your Front experience.

Here is the recording to our webinar if you missed it:

 

This is what we cover:
🎟️ Ticketing Made Easy: Say hello to a new workflow and analytics to help your team track and resolve issues in record time.
🤖 Self-Service FTW: Scale your support game with an upgraded knowledge base and chatbot tools.
AI Superpowers: Let AI assist your team with smarter insights and faster issue resolution.
📢 Latest Updates: ICYMI, we’ll recap our recent product releases.

🎥 New video library: Our team will be building a brand new crash course video library, and we want to hear what videos you’d like us to make! Tell us in this post

 

Who’s the webinar for?

  • Front users ready to unlock all the platform’s potential
  • Team leaders and managers on the hunt for better collaboration tools
  • Anyone curious about what’s next in the world of Front

 

Grab your coffee and let’s hang out! We can’t wait to share what we’ve been working on with our favorite community. 

 

Drop any questions you have below and subscribe to the thread for updates, as we’ll post Q&As from the session here 👀 

24 replies

helena
helenaAuthor
Community Manager
January 24, 2025

User question:

For the AI chat bot, it looks like this was hosted on a Front URL. Would we have API access to host this in our custom built patient portal? Thanks

 

The chat widget itself can be hosted on any website – here are steps on how to do that. As for chatbot public API, we’re working on this and hoping it will launch in the upcoming months!

Product Education Lead, Front
helena
helenaAuthor
Community Manager
January 24, 2025

User question:

We get a lot of questions by email / chat from all different countries / languages. If the question is by email we can translate the message, answer in our own language and translate back to the senders language. Is this translate function also coming to chat ? We get more and more chats and here we still need to copy n paste in Google Translate. Thanks.

 

This isn’t available yet, but is definitely on our Product team’s radar and roadmap for this year. Make sure you’re subscribed to our Product updates section of our community to get updates on all the new features we launch!

Product Education Lead, Front
helena
helenaAuthor
Community Manager
January 24, 2025

User question:

when « send as » will be customizable like sendas waiting for « custom » ?

 

We’re actively tracking demand and feedback for this feature, but there’s no confirmed ETA yet. Definitely let us know specific thoughts in the relevant requests in our Ideas portal, or upvote them!

Product Education Lead, Front
helena
helenaAuthor
Community Manager
February 4, 2025

User question: 

Can we search and sort emails “easier” by Dates yet?

 

Messages can be searched by date, using the search builder and “before” “after” and “during” operators. We have also recently improved how date-type custom fields can be searched, as outlined in this article. Let us know specific thoughts in the relevant requests in our Ideas portal, or upvote them! 

Product Education Lead, Front