Rules within a Custom View

Question

Hello,

I use a custom view to alert me when we have staff working on conversations in the wrong in box which works great. I move the conversation off to the correct in box but would like to add one more step. To track these wrong in box conversations (stats purposes) I’m now placing a tag on them manually. Is it possible to build a rule using the view settings to add a tag automatically? The rule would add the tag 📫 to any conversation captured by the settings for the view I have set up. Is this possible?

Thanks,

Harry

cat_apac · Answer

Hi there! Cat here from the Front support team 🌻

Rules are not triggered by views, I’m sorry! But you can trigger rules based on other events and conditions and use these to auto-tag your conversations. You can find out more about what events and conditions are available on rules in our guide here: https://help.front.com/en/articles/1999

There’s also a recent new feature which allows you to test a rule before you enable it: https://help.front.com/en/articles/2431104

If you run into any snags, let us know!

Cheers,
Cat

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