Hi Dinesh! There are a few ways to accomplish this in Front. One would be to set the status with rules, another is assigning out via rules and lastly is establishing an escalation process! You can also leverage integrations to accomplish goals your teams may have, more info on that here 

I’ve also included some more info on how world class Support Teams use Front here! I hope this helps, but please feel free to reach out to our Support Team directly if you have any specific follow ups!