HI! Is it possible to upload an Excel file that shows our transit time for delivery lanes into Front Knowledge base and then have that information auto-populate/suggest response into an email response based on the email containing “transit time”?
Question
Knowlege Base
+8Hi,
While you can’t upload a CSV directly, you can copy+paste the content into a knowledge base article, and Front AI should pick up that context when crafting replies / suggested responses.
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