How do you structure internal IT requests in Front?

Hi everyone,

For those using Front for internal IT support (not customer-facing): how do you set it up?
- Dedicated shared inbox or a channel inside an existing one?
- Tags per category (access, hardware, software) or custom fields?
- Rules for auto-assignment, and any SLA/status setup that works for a small IT team?

Would love to see real examples before we commit to a structure.