Skip to main content
Solved

Group Contact

  • December 13, 2024
  • 4 replies
  • 78 views

harry
Forum|alt.badge.img+6

Is it possible to create a group email contact (several email addresses in one group) which you can then send an email out with?  What I’m trying to achieve is a team list of contacts that I could enter the group name in a new email instead of each individual person.  Same process with adding a comment under an email could one use a group contact?

Best answer by helena

@harry Mentions will always subscribe them! So updates to this conversation will now show up in their Shared with me until they unsubscribe.

4 replies

helena
Forum|alt.badge.img+6
  • Community Manager
  • December 13, 2024

Hey ​@harry! Yes, you can do both:

  1. Emailing a group of people: Use contact lists and add the people to the list, and then type in the list in the To field to populate all the recipients. Instructions here
  2. Mentioning a group of people: Use a custom mention rule by creating a rule that says “when comment body contains XYZ, then mention teammates ABC.” Instructions here.

Does that accomplish what you’re looking for?


harry
Forum|alt.badge.img+6
  • Author
  • Helper
  • December 13, 2024

Yes it does.  The changes must take some time as the first time I tried this it did not work but now appears.  I however did no know about making the rule for the comments.  I tried the rule but it simply notifies the list and does not subscribe them or does it?

 

 


helena
Forum|alt.badge.img+6
  • Community Manager
  • Answer
  • December 13, 2024

@harry Mentions will always subscribe them! So updates to this conversation will now show up in their Shared with me until they unsubscribe.


harry
Forum|alt.badge.img+6
  • Author
  • Helper
  • December 13, 2024

@harry Mentions will always subscribe them! So updates to this conversation will now show up in their Shared with me until they unsubscribe.

Awesome and thanks so much.