Skip to main content
ossama_ali
ossama_ali
Rookie
September 3, 2026

Custom Fields and their benefits

I am exploring the available features that front offers and how they may help our operations. We tend to have many issue types and categories. I was thinking of either using tags or custom fields to identify issue types. How have your teams utilized custom fields and how does that impact your reporting and analytics?

    1 reply

    nikolai
    nikolai
    Fronteer
    September 4, 2026

    Hi there,

    Both options can work depending on how you want to categorize and report on conversations. These resources may help as you explore:

    Custom-field reporting support can vary by field type and plan, so I’d recommend reviewing those details before deciding on your setup.

    Terms & ConditionsAccessibility statement