Curious about Front’s new AI Agents: What are your go-to day-to-day workflows and use cases?
Hey Front Community! 👋
I’ve been following the updates around Front’s new AI Agent features, and I’m really intrigued by how much potential they have to transform shared inbox management.
We’re currently looking into how we can integrate AI Agents into our daily operations to take some of the repetitive triage and manual tasks off our team’s plate, but we want to make sure we set them up for success.
I’d love to learn from the community’s experience:
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Daily Workflows: What are the specific day-to-day tasks or workflows where you’ve seen the biggest impact using AI Agents? (e.g., tier-1 ticket deflection, initial context gathering, auto-routing, or drafting complex replies?)
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Best Practices: Did you start by letting the agent run in "draft/review" mode for your team, or did you roll it out directly to handle specific inbound channels?
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Surprises/Learnings: Is there a unique or creative use case for the AI Agent that you didn't expect when you first turned it on?
Really excited to hear how everyone is utilizing this in your day-to-day work and what best practices you'd recommend for someone getting started!