Hi everyone,
I’m trying to figure out the best way to track performance for users who work across multiple shared inboxes.
In our case, the user have access to analytics in more than one inbox, but reporting is still separated per inbox. I’m looking to understand if there’s a way to get a combined view of metrics like messages sent, reply time, and first response time across all inboxes user works in.
Right now, it seems like the only option is to pull reports seperatly and combine them manually, which isn’t very efficient.
Has anyone found a better way to handle this? Maybe through exports, integrations, or a specific workflow inside Front?
Thanks in advance!