Approvals in Front

Question

Hi All,As we explore Front’s capabilities, we wanted to check whether it includes an integrated approval workflow. In our organization, we currently use an approval process where one department submits a request for flight booking approval before an invoice is issued to a client. Does Front support a similar workflow?Looking forward to your insights.

andersen_front · Answer

Hi ​@mwilembowe don’t have an approval process natively built within Front but you might be able to create this workflow through a combination of inboxes and rules. Can you provide more context about the approval workflow you’re looking for? Some additional questions to answer:Does the initial team that’s requesting the flight need the ability to reply back to the customer or do they just need to submit a request but shouldn’t be able to reply?What information does the requesting team need to provide to the other department?Is the other department also on Front?Is the flight approval team in charge of replying to the customer? If not, who is?

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