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Hi All,

As we explore Front’s capabilities, we wanted to check whether it includes an integrated approval workflow. In our organization, we currently use an approval process where one department submits a request for flight booking approval before an invoice is issued to a client. Does Front support a similar workflow?

Looking forward to your insights.

Hi ​@mwilembo we don’t have an approval process natively built within Front but you might be able to create this workflow through a combination of inboxes and rules. Can you provide more context about the approval workflow you’re looking for? Some additional questions to answer:

  • Does the initial team that’s requesting the flight need the ability to reply back to the customer or do they just need to submit a request but shouldn’t be able to reply?
  • What information does the requesting team need to provide to the other department?
  • Is the other department also on Front?
  • Is the flight approval team in charge of replying to the customer? If not, who is?

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