This month’s updates help your team stay connected from anywhere, collaborate with more control, and bring smarter support workflows into Front. Explore a redesigned mobile app, new AI quality tools, expanded admin features, and more partner integrations built to keep customer work moving.
New features
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Front’s redesigned mobile app gives teams a faster, cleaner way to stay responsive when they’re away from their desk. Keep up with customer conversations on the go with a modern mobile experience built for everyday work from anywhere.
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Quickly track conversations you’re subscribed to so it’s easier to stay on top of relevant teammate collaboration.
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Give admins more control over how teams organize and manage topics, helping keep collaboration clear and consistent.
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Admin Copilot audit log actions
Strengthen governance with more visibility into Admin Copilot activity through audit log actions.
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Help teams maintain consistent, on-brand communication by setting default signatures for channels.
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Smart QA in Autopilot Resolve and custom channels
Apply AI-powered quality insights across more support workflows so teams can measure and improve customer interactions more consistently.
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Smart CSAT in Autopilot Resolve and custom channels
Use AI-generated satisfaction insights across Autopilot Resolve and custom channels to better understand and improve customer experience.
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New integrations
Front now connects with more of the tools your teams already use, helping customer conversations move smoothly across systems.
- DialNext integration: Bring more customer context into Front with the DialNext partner integration.
- Virtru integration: Connect Virtru with Front to support more secure customer communication workflows.
- Acai Travel integration: Bring Acai Travel workflows into Front so travel teams can manage customer conversations with more context.
- Dataleap integration: Connect Dataleap with Front to help teams streamline customer workflows across systems.
- WorkSights AI integration: Use the WorkSights AI integration to bring more AI-powered context into customer work in Front.
Exciting replays
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Learn how teams can reduce coordination drag and build more efficient customer operations with Front.
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Building a High-Quality, AI-Powered Client Experience: A Chat with Hermes Worldwide
Watch the replay to hear how Hermes Worldwide is building a high-quality, AI-powered client experience.
Community learnings
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New feature development: Live CSAT design feedback
Read the thread to see how the Front Community is weighing in on Live CSAT design feedback.
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Read the thread for practical advice and community-sourced tips for getting started with Front.
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Read the thread to learn how other Front users think about using tags and statuses in their workflows.
Have an idea, or want to keep up?
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- Got an idea for a new feature? Submit a feature request or upvote an existing one.