Stay organized and on top of action items with tasks. You can now create standalone tasks or linked tasks from conversations and assign them to yourself or teammates. For example, if a customer has a request that requires approval from a manager, you can create a linked task and assign it to a manager. Learn more.
NEW RELEASE
Track action items with tasks
It’s been a couple of months since releasing this feature but there still doesn’t seem to be a way to interact with tasks via rules, macros or the Core API, e.g. we’d like to create a task when a ticket status changes.
Where is this on the roadmap?
Thanks
+9Hi
Completely agree with you that there is a discrepancy between what’s available in the UI and what’s in the API. There is a new initiative to close up those discrepancies across Front’s product surface areas, but it will take some time to implement.
Specifically for tasks, I will check in with that Product team to make sure they are aware of your request.
Javier - Front Developer Relations
+9
Excellent, thanks
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