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Feature Update

Support customers in any language, across channels

Related products:StarterProfessionalEnterprise
  • May 1, 2026
  • 1 reply
  • 42 views
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AI Translate is now supported across all chat-like channels — SMS, WhatsApp, Facebook Messenger, Front Chat, and custom channels — so you can quickly translate messages and support customers in their preferred language.

Learn how to translate messages using AI.

 

1 reply

navasv
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  • Conversationalist
  • May 4, 2026

This is great news.

The assignment I support is in constant communication with offices and stakeholders around the world who do not speak English. We will certainly use this feature, along with the knowledge base, to increase effectiveness, reduce budgetary costs associated with document translation, and provide faster, more accurate responses to our stakeholders in their own language.