Feature Update

Split conversations for conversation clarity and accuracy

Related products: Starter Growth Scale Premier
Split conversations for conversation clarity and accuracy

Now you can automatically split conversations on non-email channels once the conversation has been inactive for a certain time period or manually split them. By splitting long conversations on SMS and more “chat-like” channels, you can provide greater clarity for teammates working on those conversations. Additionally, this enables higher accuracy for applied tags, which improves the quality of your analytics data.

 

Learn more about splitting conversations.

 

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